Sundeep Boughan - Call Centre Helper

Sundeep Boughan

Sundeep Boughan works for Puzzel

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Our Top Webinars of 2025

Our Top Webinars of 2025

Is It Really Possible to Balance Efficiency With Empathy?

Is It Really Possible to Balance Efficiency With Empathy?

Recorded Webinar: Balancing Efficiency With Empathy in Customer Service

Recorded Webinar: Balancing Efficiency With Empathy in…

Elevate AI: Unlocking the Future of Customer Experience 2024 (Event Highlights)

Elevate AI: Unlocking the Future of Customer Experience…

What Do Your Customers Want and Expect?

What Do Your Customers Want and Expect?

Recorded Webinar: Improving Quality in Live Chat and Email

Recorded Webinar: Improving Quality in Live Chat and Email

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

Recorded Webinar: How to Reduce Customer Effort in the…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?