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Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff.
In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience.
And being an interactive webinar, you will also have the opportunity to share tips and ask questions to the panel and other attendees. We will also run an interactive chat room during the webinar.
- Jacqui Turner – Turner Corner Learning Solutions
- Dan Christmas – Sabio
- Rachael Boynton – Call Centre Helper
Topics to be discussed
- Practical tips to avoid firefighting
- Creating breathing space
- Training team leaders
- Coaching skills
- Emotional Intelligence
- Generating an innovation culture
- The role of technology
- Call monitoring programmes
- Automated coaching technologies
- Top Tips from the audience
You won't want to miss this exciting webinar. Click here to register
This webinar is held at 1pm UK time, 2pm in Paris, 2pm in South Africa and 8am in New York. A replay facility will also be available.
If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.