Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff.
In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience.
Topics Discussed
- Practical tips to avoid firefighting
- Creating breathing space
- Training team leaders
- Coaching skills
- Emotional Intelligence
- Generating an innovation culture
- The role of technology
- Call monitoring programmes
- Automated coaching technologies
- Top Tips from the audience
Panellists
Jacqui Turner
Turner Corner Learning Solutions
Dan Christmas
Sabio
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Sabio
