In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience.
Topics Discussed
- Practical tips to avoid firefighting
- Creating breathing space
- Training team leaders
- Coaching skills
- Emotional Intelligence
- Generating an innovation culture
- The role of technology
- Call monitoring programmes
- Automated coaching technologies
- Top Tips from the audience
Panellists

Jacqui Turner
Turner Corner Learning Solutions

Dan Christmas
Sabio

Jonty Pearce
Call Centre Helper
