Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff


Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff.

In this webinar, we look at how to make time for coaching and how to change behaviours to develop an excellent customer experience.

Topics Discussed

  • Practical tips to avoid firefighting
  • Creating breathing space
  • Training team leaders
  • Coaching skills
  • Emotional Intelligence
  • Generating an innovation culture
  • The role of technology
  • Call monitoring programmes
  • Automated coaching technologies
  • Top Tips from the audience


Jacqui Turner - Headshot
Jacqui Turner
Turner Corner Learning Solutions

Dan Christmas - Headshot
Dan Christmas

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 12th Oct 2017 - Last modified: 26th Feb 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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