10th November 2016
In our webinars, you also have the opportunity to share tips and ask questions of the audience and other attendees.
Topics Discussed
- Easy ways to build rapport with customers
- Listening skills
- Empathy building
- Different personality types
- The right words and phrases to use
- How to calm an angry customer
- The role of quality monitoring and scoring
- How to stop compliance getting in the way
- Top tips from the audience
Panellists

Dawn Redman
Call Centre Consultant

Jonty Pearce
Call Centre Helper

Rachael Trickey
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Empathy