Date: Thursday 26th February 2026 | 14:00 GMT | 9:00 EST
Location: Virtual
Intelligent automation is quickly becoming a defining advantage for contact centres looking to improve customer experience while managing rising demand. But knowing where it genuinely adds value (and how to introduce it without disrupting service) is where many teams still face challenges.
In this webinar, we explore how intelligent automation is being used to enhance customer journeys, support agents, and remove friction from everyday contact centre operations. From smarter routing and real-time assistance to automating virtual agents, we’ll look at how leading teams are using automation to deliver faster, more consistent, and more personalised experiences.
You’ll come away with practical insight into what works, what to avoid, and how to build a clear business case for intelligent automation as the next CX advantage.
Panellists:
- Frank Sherlock, VP, CallMiner International
- Katie Stabler, CULTIVATE
- Xander Freeman, Call Centre Helper
What to Expect:
- Where intelligent automation is having the biggest impact on customer experience today
- Practical examples of automation improving both customer journeys and agent workflows
- How to balance automation with the human touch to avoid frustrating customers
- Common pitfalls to watch out for when introducing intelligent automation
- How to identify quick wins versus longer-term opportunities
- What contact centre leaders should consider when building a CX-focused automation strategy
Author: Jo Robinson
Published On: 26th Apr 2024 - Last modified: 26th Jan 2026
Read more about - Call and Contact Centre Events, CallMiner, Featured Webinar, Frank Sherlock, Katie Stabler
