Brian Mistretta - Call Centre Helper

Connect with Brian on LinkedIn "> Brian Mistretta - Call Centre Helper

Brian Mistretta

Brian Mistretta has been with NICE for over 5 years, serving as the Director of Product & Segment Marketing within the CX Division.

With over 20 years of experience in the Information Technology, Technology Services, and Telecommunications industries, Brian has expertise in product marketing strategy, cross-functional collaboration, and narrative-driven messaging that resonates with diverse buyers.

Brian has a proven track record of driving market growth and increasing brand revenues.

Connect with Brian on LinkedIn

Recent Articles Most Viewed Articles

The Ultimate Guide to PCI Compliance

The Ultimate Guide to PCI Compliance

The Agent Working 24-7 Might Need a Tune-up

The Agent Working 24-7 Might Need a Tune-up

5 Tips to Help Provide More Empathetic Customer Interactions

5 Tips to Help Provide More Empathetic Customer…

Adopt These CX Resolutions for a Successful New Year

Adopt These CX Resolutions for a Successful New Year

How to Maximize the Value of Your Customer Satisfaction Survey Process

How to Maximize the Value of Your Customer Satisfaction…

Using the Cloud to Bolster Government Disaster Continuity Plans

Using the Cloud to Bolster Government Disaster…

How Your Government Contact Centre can Adapt to Federal Cost Cutting

How Your Government Contact Centre can Adapt to Federal…

4 Must-Have Requirements When Selecting Contact Centre CEM Solutions

4 Must-Have Requirements When Selecting Contact Centre…

CX Challenges in Government Contact Centres

CX Challenges in Government Contact Centres

Recorded Webinar: Making Customer Journey Mapping Easier

Recorded Webinar: Making Customer Journey Mapping Easier

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

What Are the Main Call Centre Pain Points, and How Can…

How to Spot and Act on Agent Training Opportunities

How to Spot and Act on Agent Training Opportunities

The Future of Customer Communication

The Future of Customer Communication

20 Demand Planning Techniques for Your Call Centre

20 Demand Planning Techniques for Your Call Centre

Digital Transformation Addresses These 5 Top Customer Expectations

Digital Transformation Addresses These 5 Top Customer…

5 AI Use Cases for Your Contact Center

5 AI Use Cases for Your Contact Center

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?