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Articles - Martin Wright

Martin Wright, Customer Journey Consultancy

Video Image: Five Steps to Map Customer Journeys

Key Steps to Map Customer Journeys

Comparison between reason and feeling. Brain and heart on a two tone background

Five Steps to Map Emotions Onto the Customer Journey

making-customer-journey-making-easier-webinar-featured-image

Recorded Webinar: Making Customer Journey Mapping Easier

Scorebuddy Coaching Real Word Data Demo box

Editor's Pick

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

Thumbnail Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

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