Recorded Webinar: Seven Sure-Fire Ways to Boost Morale in the Contact Centre


Our team of experts shared their ideas on how to build morale in the Contact Centre.

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Panellists

  • Dan Moross – MOO
  • Fran Corke – OVO Energy
  • Richard Kenny – Plantronics
  • Jonty Pearce – Call Centre Helper

Presentations

  • Dan Moross – MOO

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19 Things We Learnt at the MOO Contact Centre

  • Fran Corke – OVO Energy

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14 Ideas We Learnt at OVO Energy’s Contact Centre

Topics discussed

  • Motivation and leadership
  • Developing team managers
  • Incentive schemes that work
  • The best games to play (and not play)
  • The right metrics to use
  • Top tips from the audience

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This webinar was brought to you by Call Centre Helper and is sponsored by Plantronics.

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