Recorded Webinar: Seven Sure-Fire Ways to Boost Morale in the Contact Centre

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Panellists

• Dan Moross – MOO
• Fran Corke – OVO Energy
• Richard Kenny – Plantronics
• Jonty Pearce – Call Centre Helper

Presentations

• Dan Moross – MOO

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19 Things We Learnt at the MOO Contact Centre

• Fran Corke – OVO Energy

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14 Ideas We Learnt at OVO Energy’s Contact Centre

Topics discussed

• Motivation and leadership
• Developing team managers
• Incentive schemes that work
• The best games to play (and not play)
• The right metrics to use
• Top tips from the audience

This webinar was brought to you by Call Centre Helper and is sponsored by Plantronics.

Click here to view the replay.