Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre

Panellists

• Dan Moross – MOO
• Fran Corke – OVO Energy
• Richard Kenny – Plantronics
• Jonty Pearce – Call Centre Helper

Presentations

• Dan Moross – MOO

Click here to view the slides

19 Things We Learnt at the MOO Contact Centre

• Fran Corke – OVO Energy

Click here to view the slides

14 Ideas We Learnt at OVO Energy’s Contact Centre

Topics discussed

• Motivation and leadership
• Developing team managers
• Incentive schemes that work
• The best games to play (and not play)
• The right metrics to use
• Top tips from the audience

Original Webinar date: Thursday 22nd September 2016