Recorded Webinar: Seven Sure-Fire Ways to Boost Morale in the Contact Centre


Panellists

  • Dan Moross – MOO
  • Fran Corke – OVO Energy
  • Richard Kenny – Plantronics
  • Jonty Pearce – Call Centre Helper

Presentations

  • Dan Moross – MOO
Webinar Slides: Seven Sure-Fire Ways to Boost Morale in the Contact Centre by Dan Moross

Click here to view the slides

19 Things We Learnt at the MOO Contact Centre

  • Fran Corke – OVO Energy
Webinar Slides: Seven Sure-Fire Ways to Boost Morale in the Contact Centre by Frank Corke

Click here to view the slides

14 Ideas We Learnt at OVO Energy’s Contact Centre

Topics discussed

  • Motivation and leadership
  • Developing team managers
  • Incentive schemes that work
  • The best games to play (and not play)
  • The right metrics to use
  • Top tips from the audience

Original Webinar date: Thursday 22nd September 2016







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