WFM Analysts to Staff Ratio Related Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? 50 Expert Tips to Improve Contact Centre WFM What Is Workforce Management (WFM)? 100 Great Staff Incentives to Motivate Your Team © Andrii Yalanskyi - Adobe Stock - 460610559 842 Filed under - Forum WFM Analysts to Staff Ratio I know there isn’t a “one size fits all” answer to this, though I’m looking for general practices as it relates to how many folks are needed on a Workforce management team to support a contact centre of about 360 agents (half are inbound agents, half are back office agents) Question asked by Suzanne Roughly 1:100 It seems that a rough ratio of 1:100 is the optimum Read this : Regulations On Outbound Calling Times With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 4th May 2022 Read more about - Forum Recommended Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? 50 Expert Tips to Improve Contact Centre WFM What Is Workforce Management (WFM)? 100 Great Staff Incentives to Motivate Your Team Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter