WFM Analysts to Staff Ratio Related Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? What Is Workforce Management (WFM)? 50 Expert Tips to Improve Contact Centre WFM Quality Assurance Staff to Agent Ratio © Andrii Yalanskyi - Adobe Stock - 460610559 793 Filed under - Forum WFM Analysts to Staff Ratio I know there isn’t a “one size fits all” answer to this, though I’m looking for general practices as it relates to how many folks are needed on a Workforce management team to support a contact centre of about 360 agents (half are inbound agents, half are back office agents) Question asked by Suzanne Roughly 1:100 It seems that a rough ratio of 1:100 is the optimum Read this : Regulations On Outbound Calling Times With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 4th May 2022 Read more about - Forum Recommended Articles What’s the Best Team Leader to Agent Ratio in the Contact Centre? What Is Workforce Management (WFM)? 50 Expert Tips to Improve Contact Centre WFM Quality Assurance Staff to Agent Ratio Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter