The Erlang Calculator is a tool that allows you to work out how many agents you will need.
You just need to enter your call volume and the service level that you would like to achieve.
The calculator then looks at the agent capacity you would need to achieve the service level.
If you are looking for an easy-to-use Erlang Calculator, you can use Call Centre Helper’s New Excel Based Erlang Calculator – with Maximum Occupancy for free.
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