What Is an Erlang Calculator? Related Articles What is Erlang and the Erlang Calculator? Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy A Beginner’s Guide to the Erlang A Formula Erlang C Formula - Made Simple With an Easy Worked Example © eamesBot - Shutterstock - 1033155406 285 Filed under - Definitions, Erlang Calculations The Erlang Calculator is a tool that allows you to work out how many agents you will need. You just need to enter your call volume and the service level that you would like to achieve. The calculator then looks at the agent capacity you would need to achieve the service level. If you are looking for an easy-to-use Erlang Calculator, you can use Call Centre Helper’s New Excel Based Erlang Calculator – with Maximum Occupancy for free. For more great articles on Erlang, read these next: Erlang Calculation – An Introduction Erlang C Formula – Made Simple With an Easy Worked Example What Is the Erlang C Formula? The Erlang C Formula Author: Robyn Coppell Published On: 10th Feb 2023 Read more about - Definitions, Erlang Calculations Recommended Articles What is Erlang and the Erlang Calculator? Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy A Beginner’s Guide to the Erlang A Formula Erlang C Formula - Made Simple With an Easy Worked Example Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter