Articles about Erlang Calculations

Girl with abacus on a cyan background

209,767

How to Work Out How Many Staff You Need in a Contact Centre

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2,510

What are Erlangs?

A picture of the Erlang A formula

17,351

A Beginner’s Guide to the Erlang A Formula

A number of cartoon people poke their heads out of cogs

189,963

What Is Workforce Management (WFM)?

74,659

Beginner’s Guide to Workforce Management Software

312,410

Contact Centre Jargon and Terminologies

4,624

The Three Forecasting Timelines Used in Contact Centres

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

120,065

What Are the Industry Standards for Call Centre Metrics?

178,804

How to Calculate Occupancy

The Erlang C Formula

216,876

Erlang C Formula – Made Simple With an Easy Worked Example

2,769

Celebrating 100 Years of the Erlang Formula!

217,450

How to Measure Average Handling Time (AHT)

Erlang Calculator

574,086

Erlang C Calculator Excel – Including Shrinkage

9,207

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

138,647

Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

59,755

What Is an Erlang Calculator?

18,886

How is Average Handling Time (AHT) Distributed? It is Not How you Think!

Multi channel call centre calculator showing email calls and web chat

48,413

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

7,760

How Do I… Manage and Schedule Multi-Skilled Agents?

The Shrinkage Formula Article Image

337,648

How to Calculate Contact Centre Shrinkage

13,011

FAQs – Call Forecasting With Spreadsheets

87,826

Erlang Calculation – An Introduction

40,022

Top Tips for Improving Contact Centre Shrinkage

6,403

Trade Secrets: How to Get the Best Out of Your WFM Software