Articles - Erlang Calculations

Erlang C Calculation written on Mathematical Background

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What Is the Erlang C Formula?

Erlang Calculator v6 Featured Image

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New Excel Based Erlang Calculator – with Maximum Occupancy

livechat on laptop

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Erlang C for Chat?

Orange calculator on a bright blue paper background.

erlang button

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Girl with abacus on a cyan background

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How to Work Out How Many Staff You Need in a Contact Centre

A picture of an abacus by a "what are erlangs?" sign

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What are Erlangs?

A picture of the Erlang A formula

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A Beginner’s Guide to the Erlang A Formula

Workforce Managements featured image

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What Is Workforce Management (WFM)?

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Beginner’s Guide to Workforce Management Software

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The Three Forecasting Timelines Used in Contact Centres

An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow

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What Are the Industry Standards for Call Centre Metrics?

How to calculate occupancy featured image

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How to Calculate Occupancy

The Erlang C Formula

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Erlang C Formula – Made Simple With an Easy Worked Example

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Celebrating 100 Years of the Erlang Formula!

Average Handling Time (AHT) formula

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How to Measure Average Handling Time (AHT)

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10 Things You Need When Calculating How Many Contact Centre Advisors You Need

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Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner

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What Is an Erlang Calculator?

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How is Average Handling Time (AHT) Distributed? It is Not How you Think!

Multi channel call centre calculator showing email calls and web chat

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Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

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How Do I… Manage and Schedule Multi-Skilled Agents?

The Shrinkage Formula Article Image

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How to Calculate Contact Centre Shrinkage

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FAQs – Call Forecasting With Spreadsheets