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Articles - Erlang Calculations

Browse our selection of insights on Erlang calculations for workforce planning and resource optimisation in contact centres.

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Erlang X – Everything You Ever Wanted to Know

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What is Call Centre Shrinkage and How to Calculate It?

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What Is an Erlang Calculator?

Video Image: The Erlang C Formula

The Erlang C Formula

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What Is the Erlang C Formula?

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Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

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Staffing Calculator for Email Queues

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Erlang C for Chat?

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How to Calculate Staffing in a Contact Centre

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What are Erlangs?

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A Beginner’s Guide to the Erlang A Formula

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What Is Workforce Management (WFM) in BPO?

Beginner’s Guide to Workforce Management Software

The Three Forecasting Timelines Used in Contact Centres

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What Are the Industry Standards for Call Centre Metrics?

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How to Calculate Occupancy in the Contact Centre

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Erlang C Formula – Made Simple With an Easy Worked Example

Celebrating 100 Years of the Erlang Formula!

Average Handling Time (AHT) formula

How to Calculate Average Handling Time (AHT)

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

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Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

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What is Erlang and the Erlang Calculator?

How is Average Handling Time (AHT) Distributed? It is Not How you Think!