What Is Data Governance? Related Articles Customer Data Analysis – How to Analyse Data in 7 Steps Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK 3 Tips for Successful Customer Data Management Keeping your Call Centre Data Safe: What you Need to Know © Egor - Adobe Stock - 143938795 Filed under - Definitions, NICE CXone What Is Data Governance? Data governance formalizes control and authority over how data assets are managed. It also provides standards for how data is catalogued, defined, collected, stored, used, safeguarded, and kept “clean.” Not only does effective customer data governance enable a satisfying CX, but it also allows businesses to comply with laws and regulations regarding the collection, use, and storage of personal information. This is imperative for contact centres, which normally handle vast quantities of information daily. Thanks to NICE CXone Author: Rachael Trickey Published On: 3rd Nov 2022 Read more about - Definitions, NICE CXone Recommended Articles Customer Data Analysis – How to Analyse Data in 7 Steps Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK 3 Tips for Successful Customer Data Management Keeping your Call Centre Data Safe: What you Need to Know Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter