What Is Data Governance?

Filed under - Definitions,

What Is Data Governance?

Data governance formalizes control and authority over how data assets are managed. It also provides standards for how data is catalogued, defined, collected, stored, used, safeguarded, and kept “clean.”

Not only does effective customer data governance enable a satisfying CX, but it also allows businesses to comply with laws and regulations regarding the collection, use, and storage of personal information. This is imperative for contact centres, which normally handle vast quantities of information daily.

Thanks to NICE CXone

Author: Rachael Trickey

Published On: 3rd Nov 2022
Read more about - Definitions,

Follow Us on LinkedIn

Recommended Articles

A picture of data analysis
Customer Data Analysis – How to Analyse Data in 7 Steps
A group of files saying data, confidential, company and clients
Data Protection Act, GDPR, Consumer Duty, and Call Recording Laws in the UK
Image representing customer data management
3 Tips for Successful Customer Data Management
Data concept with icons
The Changing Face of Data Governance