RPC stands for right party contact.
In an outbound calling environment, it details when you have reached the person that you have been trying to call and not an answer machine, recorded message, a family member, a secretary or work colleague.
As a KPI it is often measured as either a percentage of calls dialled or as the number of right party contacts per hour or day.
Author: Megan Jones
Reviewed by: Robyn Coppell
Published On: 11th Aug 2022 - Last modified: 31st May 2024
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