What Is the ABC Approach? Related Articles How to Introduce the ABC Mentality and Boost Revenue Definition: Contact Centre Jargon and Terminologies Top 20 Motivational Games for the Contact Centre - Suitable for Office-Based Agents and Remote Workers The Top 10 Call-Closing Statement Examples © Dmitry Demidovich - Shutterstock - 2186693513 407 Filed under - Definitions, Scorebuddy, Soft Skills ABC stands for Always Be Closing, which is a famous motivational phrase made popular by the memorable performance of Alec Baldwin as the ruthless salesman Blake in Glengarry Glen Ross. It describes a sales approach wherein the salesperson should always remain persistent and focused on closing deals. In fact, it is more of a mentality. To embrace ABC, salespeople must develop a mindset where completing a sale is the ultimate goal at all times. This sales-first attitude differs from the typical call centre focus on customer satisfaction but, as we’ll discuss, it can also be a valuable tool in the call centre. Thanks to Scorebuddy Author: Robyn Coppell Published On: 20th Apr 2023 Read more about - Definitions, Scorebuddy, Soft Skills Recommended Articles How to Introduce the ABC Mentality and Boost Revenue Contact Centre Jargon and Terminologies Top 20 Motivational Games for the Contact Centre - Suitable for Office-Based Agents and Remote Workers The Top 10 Call-Closing Statement Examples Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter