What Is Voice Over Internet Protocol?

VOIP, Voice over Internet Protocol

Filed under - Definitions, ,

What Is VoIP?

VoIP stands for voice over internet protocol.

VoIP lets businesses connect their phone services via the internet instead of the wired connectivity that callers depended on in the past.

It gives companies all the benefits of a landline phone, like the ability to place calls to other phones, but with the flexibility to make calls from any device — say a tablet or laptop — with the right permissions and an internet connection.

How Does VoIP Work?

VoIP works by letting businesses make calls over the internet that they’d usually make via a landline. In turn, this allows them to make more calls at a higher volume and over longer distances than they would with a dedicated phone service.

In this regard, the UCaaS or VoIP debate is somewhat of a red herring, since VoIP functionality is typically built into the unified communications platform you choose.

The way VoIP emulates and expands on the features that wired services offer can benefit every business setting and organizations of any size.

Features such as simultaneous ring, which forwards a call from a desk phone to a mobile device, ensure important calls always get through. Auto-attendants route business calls to the right people quickly, reducing the possibility of missed opportunities.

And VoIP’s straightforward dial-in conferencing capabilities mean you can quickly connect business partners and employees.

Thanks to Vonage

Published On: 10th Nov 2022 - Last modified: 1st Feb 2023
Read more about - Definitions, ,

Recommended Articles

The Internet of Things (IoT) and Collaboration
jargon definition
Definition: Contact Centre Jargon and Terminologies
What to look for when buying voice over IP (VoIP)
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.