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White paper: Driving Service Excellence

Published On: 2nd Feb 2014 15:56 - Modified: 17th Jan 2017

Callminer have released a new whitepaper “Driving Service Excellence and Increased Revenue in the Contact Center, featuring British Gas”

The case study highlights how British Gas, the largest supplier of domestic energy (gas and electricity) in the United Kingdom, uses speech analytics to analyze and search 100% of recorded calls to drive service excellence and increased revenue across multiple centers and thousands of agents.

White Paper: written by Callminer.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White paper: Driving Service Excellence

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