White paper: Driving Service Excellence

Callminer have released a new whitepaper “Driving Service Excellence and Increased Revenue in the Contact Center, featuring British Gas”

The case study highlights how British Gas, the largest supplier of domestic energy (gas and electricity) in the United Kingdom, uses speech analytics to analyze and search 100% of recorded calls to drive service excellence and increased revenue across multiple centers and thousands of agents.

White Paper: written by Callminer.