White Paper: Driving Service Excellence and Increased Revenue 271 Filed under - Archived Content This White Paper looks at how British Gas uses speech analytics to analyse and search 100% of recorded calls to drive service excellence and increased revenue across multiple centres and thousands of agents. White Paper: written by CallMiner Author: Megan Jones Published On: 20th Apr 2015 - Last modified: 3rd Jan 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter