White Paper: Faster Service, Happier Customers – Using Self-Service to Accelerate the Speed of Resolution 113 Filed under - Archived Content, NICE CXone A successful contact centre needs the correct mix of intelligence, design, and practical functionality to be a winner in today’s competitive environment. Learn some of the best practices in self-service strategy and how to blend it right with agent-assisted service. White Paper written by: NICE inContact Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 13th Aug 2018 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter