White Paper (2016 Edition): What Contact Centres Are Doing Right Now


2016 autumn survey report

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Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now

Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.

What Contact Centres Are Doing Right Now (2016): sponsored by NewVoiceMedia

Published On: 17th Jan 2022
Read more about - Contact Centre Research, ,


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