Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.
This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now
Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.
What Contact Centres Are Doing Right Now (2016): sponsored by NewVoiceMedia
Related Research
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
- What Contact Centres Are Doing Right Now (2022 Edition)
- What Contact Centres Are Doing Right Now (2021 Edition)
- What Contact Centres Are Doing Right Now (2020 Edition)
- What Contact Centres Are Doing Right Now (2019 Edition)
- What Contact Centres Are Doing Right Now (2018 Edition)
- What Contact Centres Are Doing Right Now (2017 Edition)
- What Contact Centres Are Doing Right Now (2016 Edition)
- What Contact Centres Are Doing Right Now (2015 Edition)
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
- Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition)
- Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)
- How Contact Centres Are Delivering Exceptional Customer Service (2016)
For more great information check out our other Contact Centre Research
