White Paper (2016 Edition): What Contact Centres Are Doing Right Now



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Filed under - Industry Insights,

Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now

Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.

White paper sponsored by : NewVoiceMedia

Click here to download this White Paper

Published On: 6th Dec 2016 - Last modified: 5th Oct 2021
Read more about - Industry Insights,


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