White Paper (2016 Edition): What Contact Centres Are Doing Right Now

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2016 autumn survey report
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Filed under - Contact Centre Research, ,

Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now

Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.

What Contact Centres Are Doing Right Now (2016): sponsored by NewVoiceMedia

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To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:

You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:

For more great information check out our other Contact Centre Research

Author: Jo Robinson

Published On: 17th Jan 2022 - Last modified: 10th Oct 2023
Read more about - Contact Centre Research, ,

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