White Paper (2016 Edition): What Contact Centres Are Doing Right Now

2016 autumn survey report
1,582

Throughout October and November 2016, over 340 contact centre professionals were surveyed about what happens in their contact centre.

This White Paper shares the findings of the survey.It offers a snapshot view of what contact centres are doing right now

Everything from the most widely used initiatives and metrics, to the technologies that have made it on to every manager’s wish list.

What Contact Centres Are Doing Right Now (2016): sponsored by NewVoiceMedia

Author: Jo Robinson

Published On: 17th Jan 2022 - Last modified: 10th Oct 2023
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