White Paper (2017 Edition): What Contact Centres Are Doing Right Now


Throughout October, Call Centre Helper readers were invited to take part in our annual Contact Centre survey.

Over 380 contact centre professionals took part, and we are delighted to share the results with you.

A Call Centre Helper Research Paper sponsored by CallMiner, Genesys, NICE, Plantronics, Serenova and Sabio.

Click to download this White Paper now!

Click here for our most recent survey

Published On: 8th Jan 2018 - Last modified: 5th Oct 2021
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