White Paper (2017 Edition): What Contact Centres Are Doing Right Now

2017 survey report
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Throughout October, Call Centre Helper readers were invited to take part in our annual Contact Centre survey.

Over 380 contact centre professionals took part, and we are delighted to share the results with you.

What Contact Centres Are Doing Right Now (2017): A Call Centre Helper Research Paper sponsored by CallMiner, Genesys, NICE, Plantronics, Serenova and Sabio.

Author: Megan Jones

Published On: 17th Jan 2022 - Last modified: 10th Oct 2023
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