White Paper: How Offering Multilingual Support Can Improve the Customer Experience 169 Filed under - Archived Content This report shares new analysis on the impact that language has on the customer experience and the rising demand for multilingual service in non-voice channels such as chat and social media. Read on to find out how you can revisit and reprioritise your customer service strategy. White Paper written by : ICMI and Lionbridge Click here to download this White Paper Author: Jo Robinson Published On: 28th Feb 2017 - Last modified: 2nd Mar 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter