White Paper: How Often Is Your Contact Centre the Cause of Inbound Customer Contacts? 216 Filed under - Archived Content, Puzzel Today’s customer expects a lot for their loyalty. Reactive customer service is therefore yesterday’s game plan. This white paper looks at how you can readjust your ambitions and strategy and embark on a journey of working smarter not harder. White Paper written by: Puzzel Author: Jo Robinson Published On: 25th Aug 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter