White Paper: Mind the IVR-to-Digital Gap

How to bridge silos for a better customer experience.

In this guide, you’ll learn how to transcend the IVR-to-digital gap and move the right callers to the right digital channels so you can enhance the customer experience while cutting costs.

White Paper written by: Nuance Communications

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Published On: 12th Nov 2018 - Last modified: 8th May 2019
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