White Paper: Mind the IVR-to-Digital Gap 202 Filed under - Archived Content, Nuance How to bridge silos for a better customer experience. In this guide, you’ll learn how to transcend the IVR-to-digital gap and move the right callers to the right digital channels so you can enhance the customer experience while cutting costs. White Paper written by: Nuance Communications Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 12th Nov 2018 - Last modified: 8th May 2019 Read more about - Archived Content, Nuance Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter