White Paper: WFM – A New Level of Value in Forecasting 126 Filed under - Archived Content, NICE Unreliable forecasts that fail to accurately model the conditions of a contact centre can have undesirable effects on workforce schedules and service levels. This forecasting tool with artificial intelligence provides staffing levels and budgeting that are more accurate than those delivered by any other WFM solution. This white paper focuses on understanding the business value and ROI. White paper written by: NICE Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 10th Sep 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter