White Paper: Don’t You Know Who I Am?


Contact One Whitepaper: The value of transparency in multimedia contact centres

Nearly every contact centre would like a first-time caller resolution.

Rather than introducing further complications with multimedia call centres, this paper tackles how transparency should make engagement easier and quicker from everyone’s perspective.

White Paper written by: ContactOne

Click here to download the White Paper

Published On: 25th Feb 2019 - Last modified: 13th May 2019
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