Best Practices in Digital Customer Engagement

THE DATE: 24th September

THE LOCATION: Edinburgh

THE DETAILS: RBS and Hotelfone will be sharing their strategies at a series of forthcoming events, which you are invited to attend.

Find out why engaging customers online really matters: how it increases NPS and CSAT scores and cuts the cost of customer service operations.

Understand how to transform your online customer service offerings to meet changing consumer behaviour.

Hear from major UK organisations who will be discussing their digital strategies and sharing what they’re doing to better understand and engage their customers online.

Share your ideas and experiences and learn about the tools other organisations are using to reinvent the customer experience.

See digital engagement in action: how can you monitor, target and engage your customers with Live Chat, mobile chat, rich-media and personalised content and what are the benefits of doing so?

Attendance at this event is complimentary.

Address:
Dynamic Earth, Holyrood Rd, Edinburgh, EH8 8AS

THE ORGANISERS: Liveperson

THE WEBLINK:
http://info.liveperson.com/EMEA_Event_Engagement_Matters_Roadshow_2014.html