Social Customer Service Roundtable Conference

THE DATE: 14 October (conference) and 15 October (workshop)

THE LOCATION: Altitude 360, Millbank, London (conference). CCT Venues, Barbican (workshop)

THE DETAILS: Featuring speakers from eBay, Direct Line and First Capital Connect and covering topics such as contact centre integration, social media monitoring, CSAT measurement and staff training, plus a 1-day strategy workshop hosted by Martin Hill-Wilson, #SCSR14 is a must-attend event.

Topics we’ll be covering:
Integrating social media with other support channels
Social customer service in highly regulated industries
Measurement and evaluation
International social customer service strategies
Challenges facing big brands
A guide to best processes
Omni-channel strategies
How to build a world-class customer support community

Speakers:
• Ben Kay, formerly EE
• Martin Hill-Wilson, author of ‘Delivering Effective Social Customer Service’
• Clare Wilkerson, Direct Line
• Aislinn McGurk, Odeon
• Ronan Gillen, eBay
• Luke Brynley-Jones, Our Social Times

Price:

Conference £295, workshop £395, workshop and conference £595.

Corporate offer: buy two two-day tickets and get third free.

THE ORGANISERS: Our Social Times