Call Centre News

Call Centre News – a selection of news stories related to contact centres

9 out of 10 Switch After Poor Phone Experience

switch-185

Nine out of 10 consumers are likely to ditch their financial services providers following a poor phone experience.

(Read more...) Views - 816

Nominations Open for Innovation Awards

cut-open-scissors-185

Nominations are now invited for all categories in Customer Contact Innovation Awards 2015.

(Read more...) Views - 432

What Do You Really Know About Cost Management?

money-185

Mike Hutchison attempts to set the record straight about 5 of the most common myths about cost management.

(Read more...) Views - 488

Nev Attends Call Centre Summit

nev-wilshire-510

The latest Call Centre and Customer Services Summit was held on 15th-16th September 2014 at Whittlebury Hall Hotel & Spa in Northamptonshire.

(Read more...) Views - 420

Winners and Losers – September 2014

winners-185

This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services.

(Read more...) Views - 426

Case Study: AA Deploy Customer Contact Infrastructure

sabio-185

The AA has selected Sabio to deploy and support its next-generation customer contact infrastructure.

(Read more...) Views - 188

Call Centre Recruiters Complete 3 Peaks Challenge

gi-ben-nevis-510

Employees at a call centre recruitment company have raised money for charity by completing the National 3 Peaks Challenge.

(Read more...) Views - 104

Call Centre News Round-Up

News In Brief

Npower ‘worst company in the UK’ for customer service. The Telegraph Chorus of five new Voices at leading contact centre. The Star Rotherham firm grows by buying up charity call centre. Sheffield Telegraph 83-year-old call centre worker who cannot retire. […]

(Read more...) Views - 14,943

No Plug-In Required

cut-phone-185

Intuitive Solutions has deployed a LiveOps WebRTC Solution, which operates without physical telephony infrastructure.

(Read more...) Views - 485

Mobile Company Benchmarks Performance

bright-bench-185

Claudia Thorpe reveals how mobile company 3 got the best from benchmarking their customer service operation.

(Read more...) Views - 404
RSS Feed Subscribe to Call Centre Helper RSS

Nexidia Webinar
Button Adverts
Nexidia Webinar

Latest Jobs
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
The last time you used an automated phone service (IVR), did it give you a menu option that accurately described your issue?



Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper