Call Centre News

Call Centre News – a selection of news stories related to contact centres

Customer Experience Linked to Profits


Genesys have revealed that 59% of executives experience better revenue growth as a result of prioritising customer experience (CX) investments.

(Read more...) Views - 831

4 Steps to Creating Actionable Information


Marije Gould explains how you can gather actionable intelligence to provide a consistent customer experience.

(Read more...) Views - 494

Photo Muse – Step out of Your Comfort Zone


Here is a great photo of a customer service team pushing themselves outside their comfort zone. Take a look! Isn’t it time your agents did something a little different?

(Read more...) Views - 343

5 Tips for Connecting the Digital Enterprise


Jeremy Payne explains what you need to do to connect your digital enterprise and build a competitive edge.

(Read more...) Views - 240

Integration Increases Productivity


Hostcomm will be integrating its hosted dialler services with a customer relationship management (CRM) system.

(Read more...) Views - 177

New Upgrade Tackles Background Noise


The Jabra BIZ 2400 II corded headset has been announced.

(Read more...) Views - 152

Cloud Lift for WebRTC Solution


VoltDelta has implemented the Oracle Service Cloud to facilitate its new WebRTC customer support offering.

(Read more...) Views - 103

Movers and Shakers – June 2015


This month we bring you news from Echo Managed Services, Fusion and NewVoiceMedia.

(Read more...) Views - 153

Understand What Your Customers Really Want


Marije Gould explains how you can better understand your customers and give them what they really want.

(Read more...) Views - 595

2 Minutes on… Measuring Compliance


Mats Rennstam explains how you can use your Voice Of Customer solution for compliance.

(Read more...) Views - 387
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