Call Centre News

Call Centre News – a selection of news stories related to contact centres

Is Your On-Hold Music Driving Your Customers Mad?


A survey has revealed the songs that the public find most annoying. How does your on-hold music compare?

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The Future of Interaction Analytics


Larry Skowronek looks at some of the recent changes in interaction analytics and why the future isn’t just science fiction.

(Read more...) Views - 177

Case Study: Patient Wait Times Reduced


The 3fivetwo Group has deployed a next-generation customer contact solution from mplsystems to support their growing volume of patient calls.

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Azzurri Updates Management Software


Azzurri Communications has updated Callmedia Expert Contact.

(Read more...) Views - 158

Free Cloud Report for Survey Participants


ContactBabel are offering a free copy of their cloud report to organisations which take part in their online survey by 31st October.

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Case Study: Shelter Improves Calling Campaigns


The housing and homelessness charity has been using Hostcomm ContactPro to maintain compliance and minimise costs.

(Read more...) Views - 133

3 Ways to Engage the Digital Customer


Andrew Mennie reveals the three key expectations that you need to address in order to successfully (and profitably) engage the digital customer.

(Read more...) Views - 103

North West Contact Centre Awards – Winners Announced


The North West Contact Centre 2014 award winners have been announced.

(Read more...) Views - 168

Case Study: Fashion Retailer Adopts Flexible Solution


Charles Tyrwhitt Shirts have chosen a flexible solution from Syntec to help them cope with peaks in customer contact.

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Free Software for a Year


Genesys are offering free software for one year for new customers who switch from on-premises solutions.

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