Call Centre News

Call Centre News – a selection of news stories related to contact centres

9 out of 10 Switch After Poor Phone Experience


Nine out of 10 consumers are likely to ditch their financial services providers following a poor phone experience.

(Read more...) Views - 816

Nominations Open for Innovation Awards


Nominations are now invited for all categories in Customer Contact Innovation Awards 2015.

(Read more...) Views - 432

What Do You Really Know About Cost Management?


Mike Hutchison attempts to set the record straight about 5 of the most common myths about cost management.

(Read more...) Views - 488

Nev Attends Call Centre Summit


The latest Call Centre and Customer Services Summit was held on 15th-16th September 2014 at Whittlebury Hall Hotel & Spa in Northamptonshire.

(Read more...) Views - 420

Winners and Losers – September 2014


This month we bring you news from Nice Systems, Noble Systems, LiveOps, Firstsource, Voice Marketing, NewVoiceMedia, mplsystems, Vizolution, Genesys, Professional Planning Forum and Echo Managed Services.

(Read more...) Views - 426

Case Study: AA Deploy Customer Contact Infrastructure


The AA has selected Sabio to deploy and support its next-generation customer contact infrastructure.

(Read more...) Views - 188

Call Centre Recruiters Complete 3 Peaks Challenge


Employees at a call centre recruitment company have raised money for charity by completing the National 3 Peaks Challenge.

(Read more...) Views - 104

Call Centre News Round-Up

News In Brief

Npower ‘worst company in the UK’ for customer service. The Telegraph Chorus of five new Voices at leading contact centre. The Star Rotherham firm grows by buying up charity call centre. Sheffield Telegraph 83-year-old call centre worker who cannot retire. […]

(Read more...) Views - 14,943

No Plug-In Required


Intuitive Solutions has deployed a LiveOps WebRTC Solution, which operates without physical telephony infrastructure.

(Read more...) Views - 485

Mobile Company Benchmarks Performance


Claudia Thorpe reveals how mobile company 3 got the best from benchmarking their customer service operation.

(Read more...) Views - 404
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