Call Centre News

Call Centre News – a selection of news stories related to contact centres

Cartoon of the Month – Your Call Is Important

fotolia-cartoon-of-the-month-your-call-is-important-to-us (Read more...) Views - 309

5 Reasons to Use Interaction Analytics


Jon Ezrine looks at the different ways interaction analytics can help improve your contact centre.

(Read more...) Views - 496

Twitter Yet to Take Flight


Social media is expected to account for just 11.5% of overall contact from customers in 2015.

(Read more...) Views - 434

Greater Visibility Needed for Field Workers


Paul White looks at how you can achieve real-time communication between field workers and the contact centre.

(Read more...) Views - 275

Linking Metrics Key to Performance Success


Linking C-SAT, Productivity and Employee Engagement can help improve performance, according to the Gold Standard.

(Read more...) Views - 428

3 Benefits of Customer Service Technology


Dave Paulding reveals the reasons why you should implement contact centre technology.

(Read more...) Views - 275

Audio Processor Makes Debut


The Plantronics DA80 for customer service centres is now available to order.

(Read more...) Views - 130

Case Study: WorldRemit Improves Efficiency


WorldRemit is using NewVoiceMedia’s ContactWorld solution to enhance its customer experience and improve business efficiencies.

(Read more...) Views - 149

Movers and Shakers – February 2015


This month we bring you news from Magnetic North, Hostcomm and Southern Housing Group.

(Read more...) Views - 158

79% of Customers Talk to More Than One Agent


79% of UK consumers contact between two and five people before getting a single complaint resolved.

(Read more...) Views - 745
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