Call Centre News

Call Centre News – a selection of news stories related to contact centres

Holidays Increase Job Satisfaction


71% of yearly holidaymakers feel satisfied with their job, compared to just 46% of those who never take a holiday.

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Survey – How Much Do Your Agents Earn?


Working in the North East? Take part in this short survey and tell us what your agents earn.

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New Upgrade Keeps the Conversation Going


The Jabra Evolve series has been upgraded to include an Intelligent Call Transfer functionality for Skype for Business.

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Case Study: Housing Association Reduces Time to Answer


Genesis has reduced its average time to answer from 100 seconds to 80 seconds with help from Bright.

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5 Ways to Improve Your Communications Strategy


Nick Applegarth explains how you can make the most out of your Unified Communications technology.

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Winners and Losers – May 2015


This month we bring you news from Genesys, LiveOps and The National Outsourcing Association.

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Smarter Working Put into Practice


Plantronics has announced the official opening of its newest Simply Smarter Office in Paris, France.

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Finalists Put Through Their Paces


The Professional Planning Forum have held their first Finalist Day to judge the new National Planning awards.

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UK National Contact Centre Awards 2015 – The Winners


The winners of this year’s UK National Contact Centre Awards have been announced.

(Read more...) Views - 161

Speech Analytics Becoming More Popular


Speech Analytics is gaining in popularity – with 6% of contact centres using it to evaluate calls.

(Read more...) Views - 678
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