Call Centre News

Call Centre News – a selection of news stories related to contact centres

Contact Centre Experts – Who Have We Missed?

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You only have until 5pm on Wednesday 5th November to place your nominations! Is there anyone else you think should be on the list?

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5 Steps to Great Phone Etiquette

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Dawn Ellis highlights 5 simple ways to improve phone etiquette in the contact centre – and keep your customers smiling.

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Virtualisation on the Increase

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38% of organisations now rely solely on virtualised contact centres.

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Movers and Shakers – October 2014

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This month we bring you news from Magnetic North, Ultra Communications, Syntec, Sabio, The Forum, NewVoiceMedia, Azzurri and Rostrvm.

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The Reality of Address Errors

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Through a series of tweets, Alison Brundle takes a look at the issues call centres face when address data isn’t kept up to date.

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Last Chance for Award Nominations

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Industry professionals have until 5th November to place their nominations for the Welsh Contact Centre Awards 2014.

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Speed Vital to Speech Analytics

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Jason Napierski looks at why it’s important to see results from speech analytics in a timely manner.

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Case Study: C.A.R.S. becomes PCI compliant

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Creditlink Account Recovery Solutions Ltd has chosen a solution from Magnetic North to ensure its agents are PCI compliant.

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Green-Fingered Agents Help Their Local Park

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A group of agents in Sunderland have helped their local park to maintain its ‘green’ status.

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Call Centre News Round-Up

News In Brief

Nuisance calls and texts targeted by fines plan. BBC News Within 25 years jobs such as call centre and warehouse operatives will become redundant. Daily Mail Customers plagued by nuisance calls from bank. This Is Money BBC’s “The Call Centre” […]

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