Call Centre News

Call Centre News – a selection of news stories related to contact centres

Contact Centres Shun Latest Technology


Contact centres are showing a distinct lack of willingness to implement voice biometrics, gamification tools and video.

(Read more...) Views - 403

Case Study: Healthcare Company Overhauls Revenue Cycle


SALUD Healthcare Solutions has selected the Noble Enterprise Cloud platform to support their revenue cycle and coding services.

(Read more...) Views - 159

Movers and Shakers – January 2015


This month we bring you news from VoltDelta, Plantronics, Bright, Jabra and Genesys.

(Read more...) Views - 238

Communications Upgrade Released


Enghouse Interactive Communications Center version 8.1 has been released.

(Read more...) Views - 137

Case Study: Grass Roots Updates Infrastructure


The Grass Roots Group has implemented a next-generation communications infrastructure with help from Sabio.

(Read more...) Views - 122

Are Small Contact Centres Really at a Disadvantage?


Chris Dealy explores whether the challenges of running a small contact centre are any different from those of running a large one.

(Read more...) Views - 934

Case Study: Sky Improves Customer Experience


Sky has improved its customer experience with help from Genesys.

(Read more...) Views - 712

Could Your Contact Centre Survive the Snow?


Susannah Richardson looks at the technologies that can help ensure business continuity during adverse weather conditions.

(Read more...) Views - 509

Every Channel Meets a Different Need


Colin Westlake looks at why customers are choosing different channels for different conversations.

(Read more...) Views - 341

Case Study: Non-Profit Organisation Boosts Productivity


WGHB has improved agent productivity and the customer experience with help from NewVoiceMedia.

(Read more...) Views - 415
RSS Feed Subscribe to Call Centre Helper RSS

Ultra Predictive Dialler
Button Adverts
Ultra Predictive Dialler

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper