Call Centre News

Call Centre News – a selection of news stories related to contact centres

Best Respected Voting Closes This Week


The voting for our Best Respected Awards will be closing at 5pm on Friday 28th November. Find out more about our nominees below and place your votes!

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8 Ways to Personalise Customer Interactions


Mike Donohue explains how you can personalise your customer interactions beyond greeting the customer by name.

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Empowered Agents Provide Better Service


Paul Thomas explains how empowering your agents could help to boost employee engagement.

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Movers and Shakers – November 2014


This month we bring you news from NewVoiceMedia, Nice Systems, Interactive Intelligence, Webhelp UK, Echo Managed Services and Parseq.

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Case Study: Cofely Optimises Scheduling


Cofely have optimised their scheduling by implementing an injixo WFM system.

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Noble Releases Upgrade


Noble Harmony v.4 has been released.

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Plantronics Achieves DECT Security


Plantronics’ CS500 and Savi 700 Series have been certified by the DECT Forum.

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Case Study: Power Distributor Improves Efficiency


A power distributor has improved its operational efficiency with a solution from NICE Systems.

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Agents Host Talent Show


Agents in Glasgow raised money for charity by hosting their own version of “Britain’s Got Talent”.

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Call Centre News Round-Up

News In Brief

Complaints to big six energy suppliers still rising, says Ofgem. The Guardian Great customer service is key to free publicity. Business News Daily Lloyds bans branch salesmen from contacting millions of customers who have asked not to be pestered. This […]

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