Call Centre News

Call Centre News – a selection of news stories related to contact centres

0845 Numbers Still in Use


Despite the recent change in regulations, a number of companies are still providing 0845 numbers for customer service.

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Friday Live Chat – Getting the Best out of Email


Our Live Chat series will be continuing @ 1pm on Friday (22nd August) with a discussion on how to get the best out of email in the contact centre.

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Should EE be Charging for Priority Service?


Jane Goodayle evaluates EE’s controversial decision to offer customers the option to pay 50p and jump the queue.

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Awards Open for Nominations


The North East Contact Centre Awards 2014 are now open for nominations.

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Case Study: Betfred Upgrades Call Recording


Betfred have upgraded their call recording technology with help from Business Systems.

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Neville Wilshire to Open September Summit


The 2014 Call Centre & Customer Services Summit is being opened by the star of BBC’s The Call Centre.

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New Promotion Supports Public Sector Sales


Jabra has launched a new promotion to support sales of headsets into public sector customers during Q3.

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“Call Centre Haiku” Competition


Write a call centre haiku (poem) for your chance to win a copy of ‘The Smarter Working Manifesto’.

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CallMiner Ranked for Speech Analytics


The provider of analytics solutions has been ranked highly in overall customer and product satisfaction in the latest DMG Consulting Report.

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Moving a Large Business to the Cloud?


Neil Titcomb looks at 10 key things you should consider before moving your large contact centre to the cloud.

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