Call Centre News

Call Centre News – a selection of news stories related to contact centres

Olympics jobs boost for Scottish contact centre

Aberdeenshire and Angus-based contact centre operator Journeycall is recruiting up to 50 new staff to handle an expected leap in Olympics-related customer calls.

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Spotlight on call centres – May 2012

In this feature we bring you news of the different activities that call and contact centres around the country are getting involved in.
This month we include Tesco, SWALEC, Fusion, LV=, EDF Energy and 2Touch.

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Connecting your field-based workers with your contact centre

Giving your customers the best service experience relies on old adversaries, the contact centre and the field worker, working closely together. mplsystems share their top tips.

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Serco supports Charity Cycle Ride aiming to raise £2m

Serco is one of the key sponsors of the Dallaglio Flintoff Cycle Slam – a 2,872km cycle ride across Europe – aiming to raise £2m for charity.

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Publisher streamlines its contact centre operations

Johnston Press, one of the leading publishers of regional newspapers in the UK and Ireland, has steamlined it’s contact centre operation thanks to Interactive Intelligence.

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Netcall’s solutions now deployed in half of London councils

Netcall has signed a contract to supply an intelligent call-handling solution to Elevate East London, which provides customer services on behalf of the London Borough of Barking and Dagenham.

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The Call Centre Hall of Fame

Call Centre Helper is looking for your best call centres, agents, or experiences for the ‘Call Centre Hall of Fame’ on Twitter.

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Plantronics launches developer community

Plantronics have launched a full-scale developer community for smart headsets and context aware applications.

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Call centre staff help promote video game

Staff from Respondez call centre in Hartlepool danced up a storm when they joined staff from Ubisoft’s north-east studio, Reflections, to film a video to promote their computer game Just Dance 3 for Playstation Move.

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Call Centre News round-up

Here is a quick round-up of the current call centre stories featured in the national and local press.
Detecting emotion in voice signals could help call centres battle fraud
A new system that can detect emotion in voice signals may help call centres battle fraud and negotiate deals. Guardian
Call centre jobs in Worcester could be saved
Talks have [...]

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