Call Centre News

Call Centre News – a selection of news stories related to contact centres

Customer Service Takes the Lead


Claudia Thorpe looks at why water companies are switching their focus to customer service – and what they have learnt from the P&Q Challenge.

(Read more...) Views - 477

Plantronics Introduce ‘Try & Return’


Plantronics have introduced a programme which will allow customers to test devices in their own workplace.

(Read more...) Views - 280

Are You Ignoring Your Online Queries?


A report has shown that just 15% of the UK’s leading companies respond to tweets.

(Read more...) Views - 317

Azzurri Supports Grand Depart


Azzurri Communications supported North Yorkshire County Council during the Grand Depart of the Tour De France 2014.

(Read more...) Views - 164

Take Performance Management to the Next Level


Sonia Rabone offers up some top tips on improving performance management.

(Read more...) Views - 336

Discover Great New Games for Your Agents


Our Live Chat series will be kicking off in one week with a discussion on Contact Centre Games.

(Read more...) Views - 207

LV= Pilots Vizolution Solution


LV= will be using vScreen to deliver a visual call centre experience.

(Read more...) Views - 126

Agents Offered Cycle to Work Scheme


A contact centre in Peterborough has offered its agents free bikes to cycle to work.

(Read more...) Views - 156

Call Centre News Round-Up

News In Brief

Paralympian David Weir opens Newcastle call centre. The Journal Comcast says agent did “what we trained him to do”. Tech Times Ministers drag their feet on law to halt nuisance marketing texts. Mail Online Guernsey call centre creates 21 jobs. […]

(Read more...) Views - 14,280

Will You Be at Our First ‘Live Chat’ Session?


Following the popularity of our webinar chat room, we are launching our debut series of Live Chat discussions on Friday 8th August.

(Read more...) Views - 490
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