Call Centre News

Call Centre News – a selection of news stories related to contact centres

What Is the Real Value of Forecasting?


Simon Butler shares his experience of getting the most from your forecasting capabilities.

(Read more...) Views 413

Making the Most of Speech Analytics


Steve McInally shares his 5 guidelines to keep your speech analytics project on track.

(Read more...) Views 310

10 Ways to Know You’re a Great Trainer


Think you’re a great trainer? Here are 10 things you should definitely be doing in your contact centre!

(Read more...) Views 458

Jabra Launches New Discounts


Public sector organisations can now benefit from discounts on a range of Jabra headsets.

(Read more...) Views 293

5 Ways to Evolve the Customer Experience


Netcall looks at how you should be responding to the changing customer experience climate.

(Read more...) Views 441

Survey – What Are European Contact Centres Doing in 2016?


For the first time, ContactBabel are researching the contact centre industries of mainland Europe and Ireland.

(Read more...) Views 323

Case Study: Transcom Upgrades WFO Platform


The customer experience specialist has chosen HP’s Workforce solution to ensure quality and compliance.

(Read more...) Views 333

Cartoon of the Month – Black Belt

fotolia-cartoon-of-the-month-black-belt (Read more...) Views 510

3 Technology Trends to Watch Out For


Paul White reviews the tech trends that are most important for businesses to get right this year.

(Read more...) Views 696

Is CXM the New CRM?


There is a clear distinction between Customer Experience Management (CXM) and Customer Relationship Management (CRM), according to David Bennie.

(Read more...) Views 655
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