Call Centre News

Call Centre News – a selection of news stories related to contact centres

Last chance to take part in the Contact Centre Benchmarking survey

Participate in the 2012 Global Contact Centre Benchmark survey and receive a free copy of the Report.

(Read more...)

Latest ONS figures show sickness absence on the decrease in the UK

The latest ONS figures show that 131 million days were lost to sickness absence in the UK last year.

(Read more...)

Top 5 ways to get on to award short lists!

It is that time of the year again, award entry season. But who’s going to enter, what are you most likely to get recognised for, is there any point in putting in all the effort when it’s all just subjective anyway?
Seasoned judges Stephen Jacobs and Mats Rennstam are here to help. They have listed their [...]

(Read more...)

Speakers for Top Ranking Performers Conference announced

ContactCenterWorld have announced the speaker line-up for the 2012 Top Ranking Performers in the Contact Center World.

(Read more...)

Headset integration is top priority for contact centre managers

Contact centre managers see a strong link between system integration and employee productivity as both play a critical role in the efficient running of today’s contact centres.

(Read more...)

Social media is an opportunity for contact centres to get it right

According to new research, 65 per cent of people say that social media is a better way to communicate with companies than call centres.

(Read more...)

NICE named leading WFO vendor

NICE has once again been recognized as the worldwide leader in the contact centre workforce optimization (WFO) market by DMG Consulting LLC.

(Read more...)

NewVoiceMedia demonstrates appetite for contact centres in the cloud

NewVoiceMedia has announced a four-fold increase from 2011 to 2012 due to a large rise in customer numbers as well as technological development and the strengthening of NewVoiceMedia’s team, following investment from Notion Capital and Eden Ventures.

(Read more...)

Customer service staff raise £3,000 for Cancer Research

Staff from the Tesco Customer Service Centre in Dundee have raised close to £3,000 for Cancer Research by walking three of Scotland’s most famous bridges in fancy dress.

(Read more...)

Call Centre News round-up

Here is a quick round-up of the current call centre stories featured in the national and local press.
Jobs boost as firm expands
A call centre firm in South Yorkshire is to create hundreds of new jobs as the business expands. The Star
70% of customer complaints on social media ignored
Recent research found 36% of UK consumers are [...]

(Read more...)