Call Centre News

Call Centre News – a selection of news stories related to contact centres

Is Your On-Hold Music Driving Your Customers Mad?


A survey has revealed the songs that the public find most annoying. How does your on-hold music compare?

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The Future of Interaction Analytics


Larry Skowronek looks at some of the recent changes in interaction analytics and why the future isn’t just science fiction.

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Case Study: Patient Wait Times Reduced


The 3fivetwo Group has deployed a next-generation customer contact solution from mplsystems to support their growing volume of patient calls.

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Azzurri Updates Management Software


Azzurri Communications has updated Callmedia Expert Contact.

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Free Cloud Report for Survey Participants


ContactBabel are offering a free copy of their cloud report to organisations which take part in their online survey by 31st October.

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Case Study: Shelter Improves Calling Campaigns


The housing and homelessness charity has been using Hostcomm ContactPro to maintain compliance and minimise costs.

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3 Ways to Engage the Digital Customer


Andrew Mennie reveals the three key expectations that you need to address in order to successfully (and profitably) engage the digital customer.

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North West Contact Centre Awards – Winners Announced


The North West Contact Centre 2014 award winners have been announced.

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Case Study: Fashion Retailer Adopts Flexible Solution


Charles Tyrwhitt Shirts have chosen a flexible solution from Syntec to help them cope with peaks in customer contact.

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Free Software for a Year


Genesys are offering free software for one year for new customers who switch from on-premises solutions.

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