Call Centre News

Call Centre News – a selection of news stories related to contact centres

Best Respected Voting Closes This Week

nominee-photos-best-respected2014

The voting for our Best Respected Awards will be closing at 5pm on Friday 28th November. Find out more about our nominees below and place your votes!

(Read more...) Views - 9,568

8 Ways to Personalise Customer Interactions

personalise-185

Mike Donohue explains how you can personalise your customer interactions beyond greeting the customer by name.

(Read more...)

Empowered Agents Provide Better Service

fish-aspect-185

Paul Thomas explains how empowering your agents could help to boost employee engagement.

(Read more...)

Movers and Shakers – November 2014

spinning-top-185

This month we bring you news from NewVoiceMedia, Nice Systems, Interactive Intelligence, Webhelp UK, Echo Managed Services and Parseq.

(Read more...)

Case Study: Cofely Optimises Scheduling

injixo-schedule-185

Cofely have optimised their scheduling by implementing an injixo WFM system.

(Read more...)

Noble Releases Upgrade

noble-185

Noble Harmony v.4 has been released.

(Read more...)

Plantronics Achieves DECT Security

plantronics-headset-185

Plantronics’ CS500 and Savi 700 Series have been certified by the DECT Forum.

(Read more...)

Case Study: Power Distributor Improves Efficiency

power-plant-nice-185

A power distributor has improved its operational efficiency with a solution from NICE Systems.

(Read more...)

Agents Host Talent Show

response-talent-1-510

Agents in Glasgow raised money for charity by hosting their own version of “Britain’s Got Talent”.

(Read more...)

Call Centre News Round-Up

News In Brief

Complaints to big six energy suppliers still rising, says Ofgem. The Guardian Great customer service is key to free publicity. Business News Daily Lloyds bans branch salesmen from contacting millions of customers who have asked not to be pestered. This […]

(Read more...) Views - 15,681
RSS Feed Subscribe to Call Centre Helper RSS
´╗┐
Genesys - 7 Blueprints CC
Button Adverts
Genesys - 7 Blueprints CC

Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper