Call Centre News

Call Centre News – a selection of news stories related to contact centres

Countdown Commences for Call Charge Changes


There are just 2 months left until Ofcom’s new call charging system comes into effect on 1st July 2015.

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4 Webinars in 1 Week!


We’ll be running 4 Call Centre Helper webinars back to back between 11th and 14th May. Here are the titles you can look forward to.

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3 Ways to Reduce Absenteeism


Jason Napierski explains the issues of absenteeism and how they can be avoided.

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Headsets Available Through Subscription


Plantronics Device-as-a-Service Flex has been announced.

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Innovation Awards 2015 – Winners Announced


The winners of the Customer Contact Innovation Awards winners have been announced.

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Partnership Aims for Banking First


Genesys and Atom Bank are partnering with an aim to create the UK’s first bank designed for digital.

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Gamification Expands Portfolio


Verint has announced the addition of gamification to its customer engagement optimisation portfolio.

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Demand Increases for Hosted Diallers


Hostcomm is seeing record demand for hosted diallers from inbound and blended contact centres.

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Search Begins for SuperAgents


Jabra has launched a competition to find the UK & Ireland’s ‘SuperAgents’.

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Solutions Connect Through the Cloud


VoltDelta has announced an integration to Oracle Service Cloud.

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