Call Centre News

Vodafone have announced a partnership that will see the transfer of 207 job roles to Teleperformance.

Connect Assist, a growing social enterprise which emerged from a charity, has been awarded the Investors in People (IIP) Bronze standard.

How effective are you at setting up customer campaigns?
Infinity CCS is conducting research to find out how quickly and efficiently contact centres set up and manage new customer projects.  Read on to take part in the survey.

Birmingham Lord Mayor Cllr Anita Ward has recently visited the Service Birmingham Call Centre.

mplsystems have issued a new white paper that looks at shaping cloud contact around your requirements and discusses considerations around security, resilience and performance. 

Call Centre Helper has secured a 10% discount for our readers for The Social Customer Event which takes place in London on 29th March 2012.

Five organisations joined forces to improve health education among employees at a large Brighton contact centre.

Here is a quick round-up of the current call centre stories featured in the national and local press.
Norwegian call centre workers protest over bathroom break alarm system
Workers at a Norwegian call centre are protesting against a system that sets off an alarm if they spend more than 8 minutes a day in the bathroom. The [...]

npower is recruiting for 200 new positions in the North East by the end of March 2012. 

In a typical working week, people spend on average 5 hours and 41 minutes per day sitting at their desk and 7 hours sleeping at night. Prolonged sitting at your desk is not only bad for your physical health, but potentially your mental well-being.