Call Centre News

Call Centre News – a selection of news stories related to contact centres

Financial Sector Catches up With 0845 Changes

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From 26th October 2015, the financial sector will no longer be permitted to use 0845 and similar numbers for customer service.

(Read more...) Views - 375

Contact Centres Need to Act on Digital DNA

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Jeremy Payne explains the strategies companies can implement today to drive the customer experiences of tomorrow.

(Read more...) Views - 340

Customer Satisfaction More Important Than AHT

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Customer Satisfaction and Agent Satisfaction metrics are taking a considerable lead over Average Handling Time in the contact centre.

(Read more...) Views - 651

Have Your Say – Customer Contact Research

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ContactBabel are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact research programme.

(Read more...) Views - 257

Case Study: Homeworking Enhances eBay Experience

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eBay has improved its VIP customer experience with homeworking agents – enabled by Magnetic North’s contact centre software.

(Read more...) Views - 241

40% of Managers “Too Busy” for Holidays

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A survey of business owners and managers has revealed that 40% are “too busy” to use all of their annual leave.

(Read more...) Views - 183

Case Study: Call Handler Goes Multichannel

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Armchair Call Handling has improved its customer contact strategy with the help of a multichannel solution from Azzurri.

(Read more...) Views - 227

Want to Show Off Your Contact Centre?

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The Call Centre Helper team are looking for a new set of contact centres to visit this summer.

(Read more...) Views - 193

Could Your Metrics Work Harder?

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Paul White explains how to drive great performance by making the best use of your contact centre metrics.

(Read more...) Views - 661

Blended Dialling Drives All-Round Satisfaction

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Sonia Rabone explains how blending your inbound and outbound queues can improve the contact centre experience for both your customers and your agents.

(Read more...) Views - 387
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