Call Centre News

Call Centre News – a selection of news stories related to contact centres

Will You Be at Our First ‘Live Chat’ Session?

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Following the popularity of our webinar chat room, we are launching our debut series of Live Chat discussions on Friday 8th August.

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Concerned About the Cloud? Express Your Views in this Contact Centre Survey

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Spend just 5 minutes completing this online survey and receive a free copy of the findings.

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Wowcher Transforms Customer Experience

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Wowcher has improved its customer experience with a NewVoiceMedia solution. 

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Movers and Shakers – July 2014

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This month we bring you news from Magnetic North, Journeycall, Aspect Software, Transversal and Capita.

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Housing Association Overhauls Customer Interaction

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Cairn Housing Association has chosen Netcall’s customer engagement suite to overhaul the way it interacts with customers.

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Solution Joins G-Cloud 5

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The intelligentContact solution by mplsystems has been awarded a place on G-Cloud 5.

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Jabra Extends Cashback Promotion

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Jabra has extended its Q2 cashback offers into Q3.

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Voice Analytics Helps Sales

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Voice of Customer analytics features have been added to Bright Navigator. 

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“Best Call Centre Photo” Competition

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Take a photograph of your contact centre for your chance to win a Jabra headset.

(Read more...) Views - 123

Azzurri Improves Connectivity

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Azzurri Communications has launched ICON Connect.

(Read more...) Views - 119
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