Call Centre News

Call Centre News – a selection of news stories related to contact centres

Movers and Shakers – August 2014

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This month we bring you news from Magnetic North, Noble Systems and Bright UK.

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58% of Australians Share Poor Experiences

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NewVoiceMedia has found that 58% of Australian consumers will tell friends not to use a business following an inadequate experience.

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Help Decide Next Year’s Webinar Programme

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Take part in our short survey and have your say about what we discuss in our 2015 webinar series.

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What Do You Really Know About Churn?

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Mike Hutchison attempts to set the record straight about 5 of the most common myths surrounding churn.

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Are You Miscalculating Agents’ Holiday Pay?

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The Supreme Court has agreed that holiday pay must include any allowances that are intrinsically linked to the performance of work – including commission.

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Case Study: Miele Achieves PCI DSS Level 1

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The appliances manufacturer has become PCI compliant with help from Syntec Telecom.

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Software Suite Certified

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Interactive Intelligence’s Customer Interaction Center has been certified by The Joint Interoperability Test Command.

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Agents Bike From London to Edinburgh

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Agents in Glasgow have completed a static bike ride for charity – pedalling the equivalent of the distance from London to Edinburgh.

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Call Centre News Round-Up

News In Brief

EDF Energy pays penalty for mishandling customer complaints. Reuters Ryanair launches business class in customer service overhaul. The Independent Why personalisation is causing sleepless nights for marketers. Marketing Magazine Third company from TV’s The Call Centre group collapses. Insider Media […]

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0845 Numbers Still in Use

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Despite the recent change in regulations, a number of companies are still providing 0845 numbers for customer service.

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