Call Centre News

Call Centre News – a selection of news stories related to contact centres

Holidays Increase Job Satisfaction

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71% of yearly holidaymakers feel satisfied with their job, compared to just 46% of those who never take a holiday.

(Read more...) Views - 257

Survey – How Much Do Your Agents Earn?

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Working in the North East? Take part in this short survey and tell us what your agents earn.

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New Upgrade Keeps the Conversation Going

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The Jabra Evolve series has been upgraded to include an Intelligent Call Transfer functionality for Skype for Business.

(Read more...) Views - 165

Case Study: Housing Association Reduces Time to Answer

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Genesis has reduced its average time to answer from 100 seconds to 80 seconds with help from Bright.

(Read more...) Views - 208

5 Ways to Improve Your Communications Strategy

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Nick Applegarth explains how you can make the most out of your Unified Communications technology.

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Winners and Losers – May 2015

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This month we bring you news from Genesys, LiveOps and The National Outsourcing Association.

(Read more...) Views - 149

Smarter Working Put into Practice

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Plantronics has announced the official opening of its newest Simply Smarter Office in Paris, France.

(Read more...) Views - 123

Finalists Put Through Their Paces

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The Professional Planning Forum have held their first Finalist Day to judge the new National Planning awards.

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UK National Contact Centre Awards 2015 – The Winners

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The winners of this year’s UK National Contact Centre Awards have been announced.

(Read more...) Views - 161

Speech Analytics Becoming More Popular

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Speech Analytics is gaining in popularity – with 6% of contact centres using it to evaluate calls.

(Read more...) Views - 678
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