Call Centre News

Call Centre News – a selection of news stories related to contact centres

What Is the Real Value of Forecasting?

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Simon Butler shares his experience of getting the most from your forecasting capabilities.

(Read more...) Views 413

Making the Most of Speech Analytics

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Steve McInally shares his 5 guidelines to keep your speech analytics project on track.

(Read more...) Views 310

10 Ways to Know You’re a Great Trainer

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Think you’re a great trainer? Here are 10 things you should definitely be doing in your contact centre!

(Read more...) Views 458

Jabra Launches New Discounts

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Public sector organisations can now benefit from discounts on a range of Jabra headsets.

(Read more...) Views 293

5 Ways to Evolve the Customer Experience

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Netcall looks at how you should be responding to the changing customer experience climate.

(Read more...) Views 441

Survey – What Are European Contact Centres Doing in 2016?

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For the first time, ContactBabel are researching the contact centre industries of mainland Europe and Ireland.

(Read more...) Views 323

Case Study: Transcom Upgrades WFO Platform

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The customer experience specialist has chosen HP’s Workforce solution to ensure quality and compliance.

(Read more...) Views 333

Cartoon of the Month – Black Belt

fotolia-cartoon-of-the-month-black-belt (Read more...) Views 510

3 Technology Trends to Watch Out For

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Paul White reviews the tech trends that are most important for businesses to get right this year.

(Read more...) Views 696

Is CXM the New CRM?

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There is a clear distinction between Customer Experience Management (CXM) and Customer Relationship Management (CRM), according to David Bennie.

(Read more...) Views 655
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