Call Centre News

Call Centre News – a selection of news stories related to contact centres

Customers Better Off With 03 Numbers


Martyn King looks at the positive impact of switching to 03 numbers in your contact centre.

(Read more...) Views - 369

Self-Service Won’t Fully Replace Agents


Richard Pinnington explains why agents are still vital to the contact centre in the self-service era.

(Read more...) Views - 406

New Training Course for Team Managers


Call Centre Helper have teamed up with Real Results Training to deliver an online training course for team managers and aspiring team managers.

(Read more...) Views - 341

3 Strategies for Maintaining Business Continuity


Chris Key outlines three strategies for restoring data in your contact centre.

(Read more...) Views - 207

Movers and Shakers – November 2015


This month we bring you news from the CCMA, Sabio, EvaluAgent, Magnetic North, Enghouse Interactive, Jabra, Genesys, Interactive Intelligence and Kura.

(Read more...) Views - 412

Is It Time You Switched to Contact Centre as a Service?


Mplsystems highlight the drivers of CCaaS and the benefits it could bring over a traditional premises-based contact centre platform.

(Read more...) Views - 193

NOA Awards 2015 – Winners Announced


The winners of the National Outsourcing Association Awards 2015 have been announced.

(Read more...) Views - 159

4 Ways to Help Agents Manage Their Own Performance


Research has shown that agents achieve more when allowed to monitor their own performance. CallMiner looks at 4 ways you can help them.

(Read more...) Views - 1,164

Only 2% Experience a Cloud Security Breach


Chris Key explains why greater understanding about cloud security is needed to combat common concerns and increase adoption rates.

(Read more...) Views - 856

SaaS Reduces Scheduling Costs


Paul Stitt explains how Software as a Service (SaaS) has made workforce management more affordable.

(Read more...) Views - 357
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