Call Centre News

Call Centre News – a selection of news stories related to contact centres

Will You Be at Our First ‘Live Chat’ Session?


Following the popularity of our webinar chat room, we are launching our debut series of Live Chat discussions on Friday 8th August.

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Concerned About the Cloud? Express Your Views in this Contact Centre Survey


Spend just 5 minutes completing this online survey and receive a free copy of the findings.

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Wowcher Transforms Customer Experience


Wowcher has improved its customer experience with a NewVoiceMedia solution. 

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Movers and Shakers – July 2014


This month we bring you news from Magnetic North, Journeycall, Aspect Software, Transversal and Capita.

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Housing Association Overhauls Customer Interaction


Cairn Housing Association has chosen Netcall’s customer engagement suite to overhaul the way it interacts with customers.

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Solution Joins G-Cloud 5


The intelligentContact solution by mplsystems has been awarded a place on G-Cloud 5.

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Jabra Extends Cashback Promotion


Jabra has extended its Q2 cashback offers into Q3.

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Voice Analytics Helps Sales


Voice of Customer analytics features have been added to Bright Navigator. 

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“Best Call Centre Photo” Competition


Take a photograph of your contact centre for your chance to win a Jabra headset.

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Azzurri Improves Connectivity


Azzurri Communications has launched ICON Connect.

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