Call Centre News

Call Centre News – a selection of news stories related to contact centres

What Does 2015 Hold for the Contact Centre?

crystalball-185

Richard Kenny explores what the future may hold for the contact centre industry in 2015.

(Read more...) Views - 563

2 Minutes on… Increasing Sales

brightsales-185

Mats Rennstam takes a look at how to increase sales in your contact centre – without treating your customers unfairly.

(Read more...) Views - 322

Fraud Propelling Voice Biometrics

sabio-185

Stuart Dorman explains how the need to tackle fraud is accelerating the development of voice biometrics.

(Read more...) Views - 463

Stick or Twist… Switch to the Cloud?

cloud-185

Darren Deehan ponders when is the right time for you to abandon your on-premises applications.

(Read more...) Views - 306

Case Study: Housing Group Connects Customer Experience

housing-185

Together Housing Group has connected its customer experience across 5 contact centres with help from mplsystems.

(Read more...) Views - 215

Ignore Customers at Your Peril

coffee-185

Dana Jones explains just how important it is to monitor customer interactions – and turn these into actionable information.

(Read more...) Views - 216

CCMA Awards Open for Nominations

openawards-185

The nominations process has opened for the 20th annual UK National Contact Centre Awards.

(Read more...) Views - 176

Agents and Technology Must Work Together

worktogether-185

Andy Smith explains why empowered agents and sentiment analytics solutions need to join forces to collect actionable insights.

(Read more...) Views - 135

Get to Know Your Digital Customers

handshake-185

Richard McCrossan explains what organisations should be doing to truly understand their digital customers.

(Read more...) Views - 109

Case Study: Colloquy Boosts Student Engagement

graduates-185

Colloquy has boosted student engagement with help from NewVoiceMedia.

(Read more...)
RSS Feed Subscribe to Call Centre Helper RSS

mplsystems tech awards
Button Adverts
mplsystems tech awards

Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper