Foundever and Cognigy Expand Partnership to Scale AI in CX

Foundever has expanded its collaboration with Cognigy to support broader enterprise adoption of AI-powered customer experience (CX) solutions.

The partnership centers on deploying Cognigy’s Agentic AI across Foundever’s global CX operations, addressing growing demand for scalable, multilingual AI agents that work alongside human teams across voice and digital channels.

By combining Foundever’s large-scale operational capabilities with Cognigy’s AI platform, the two companies aim to move beyond basic automation to enable more responsive, integrated, and personalized customer interactions.

Laurent Uberti, President, CEO & Founder of Foundever, commented on the partnership: “Our collaboration with Cognigy is centred around deploying Agentic AI that operates effectively in production, at scale, and across various channels.

Together, we’re establishing a new standard for what AI can achieve in customer interactions, enhancing CX while driving significant operational efficiencies.

Our clients can expect not just advanced technology but also improved customer satisfaction, reduced operational costs and the ability to respond faster to market changes.”

Foundever’s experience managing over 3.3 billion customer interactions annually informs the design and operational integration of AI solutions that are built for long-term effectiveness.

Philipp Heltewig, CEO and Co-founder at Cognigy, said, “This expanded partnership with Foundever marks a pivotal step in bringing Agentic AI into real-world CX at scale.

We’ve already seen the value of combining Foundever’s global CX delivery with Cognigy’s AI Agent platform – and now we’re accelerating that impact.

Together, we’re proving that AI Agents can do more than just automate – they can transform the way enterprises serve customers across channels, languages, and geographies.”

The initiative aims to bridge the gap between AI experimentation and practical application, with a focus on measurable improvements in responsiveness, engagement, and operational performance.

The partnership was recently recognized at Cognigy’s Nexus 2025 summit, where Foundever received the “Most Unique Use Case” award in the Innovation Champions category, highlighting the collaboration’s growing impact on real-world CX delivery.

This collaboration reflects a broader trend in the industry as organizations move from pilot projects to production-ready AI, guided by partnerships that integrate technology, data, and operational expertise.

Author: Hannah Swankie
Reviewed by: Rachael Trickey