$20M Boost for Synthflow’s Enterprise Voice AI

Synthflow AI has announced they have raised $20 million in a Series A funding round led by Accel, with support from Atlantic Labs and Singular, bringing its total funding to $30 million to drive the next wave of enterprise adoption for AI voice agents.

Hakob Astabatsyan, co-founder and CEO of Synthflow AI, said: “Businesses and their customers are becoming increasingly comfortable communicating with AI agents. Our mission at Synthflow AI is to make high-quality, low-cost AI voice agents more accessible to improve customer services everywhere.

The BPO and contact center market represents a massive opportunity for us, and we’re already experiencing significant growth in this sector thanks to the simplicity of our no-code platform and the reliability and quality of our AI voice agents.

This funding will help us accelerate this growth and scale our product so that we can continue pioneering Voice AI technology globally.”

The Berlin-based startup offers a no-code platform for creating and deploying AI voice agents, enabling non-technical users to automate phone-based tasks across customer service, lead qualification, and appointment scheduling.

The investment will support Synthflow AI’s international expansion – including a new U.S. office – and continued development of its voice AI platform.

Designed for fast onboarding and integration with over 200 systems, the platform aims to reduce costs and operational friction in industries such as contact centers and BPOs.

Founded in 2023, Synthflow AI has handled over 45 million calls to date, achieving 99.9% uptime and helping clients improve response rates and reduce manual workloads.

Luca Bocchio, Partner at Accel, said: “Voice AI is at a real inflection point, voice agents have been improving rapidly and have never been more cost effective to deploy.

The Synthflow AI team is seizing the moment from legacy players by making this technology more accessible.

The market opportunity for deploying voice agents in traditional customer support use cases is vast and, as infrastructure continues to evolve and AI capabilities improve further, new emerging use cases in areas such as healthcare, financial services, education and more will continue to open up.

Hakob and the team’s technical expertise and momentum so far have been impressive. We’re delighted to be investing in their vision and joining the journey ahead.”

For more information about Synthflow - visit the Synthflow Website

About Synthflow

Deliver exceptional customer support 24/7 with Synthflow Voice AI Agents: automate outbound calls and streamline inbound customer interactions. Create human-like conversations that feel personal and natural—at just a fraction of the cost.

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Author: Robyn Coppell
Reviewed by: Jo Robinson