Have Your Say in Our Annual Benchmarking Survey!

We’re excited to launch our 2025 benchmarking survey, which will help us uncover the latest insights and initiatives in the contact centre.

With insights built on your data, the 2025 edition of “What Contact Centres Are Doing Right Now’ is the most extensive study of customer contact operations.

Covering subjects like Metrics, Technology, Digital Channels, Customer Experience, AI, WFM, Quality Assurance and Future Innovation, this report is the major source of real information about what’s actually happening in the global customer contact industry.

This is your chance to benchmark your contact centre against others and be in with a chance of winning a Shark Matrix Plus 2-in-1 Robot Vacuum Cleaner worth £299.

Click here to take part in the survey

The survey closes on Friday 25th July 2025, and the results will be published in early October 2025.

This year’s survey is sponsored by Five9, NiCE, Peopleware and Scorebuddy.

Terms and Conditions

To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)

Once the survey is closed, the winner of the Shark Matrix Plus 2-in-1 Robot Vacuum Cleaner will be chosen at random. The winner will be notified by email. The prize will be non-exchangeable.

To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.

Click here to take part in the survey

Author: Rachael Trickey
Reviewed by: Jo Robinson