NiCE Partners With Snowflake to Streamline CX Data

NiCE has announced a partnership with Snowflake.

The collaboration enables secure, seamless sharing of customer interaction data across the enterprise by integrating Snowflake’s Secure Data Sharing with the CXone Mpower platform.

Barry Cooper, President, CX Division, NiCE, said, “Partnering with Snowflake is a pivotal step in helping enterprises automate across the front, middle and back office.

By connecting customer interaction data with core operational systems through the Snowflake AI Data Cloud, this integration turns insights into action, powering AI-driven workflows, streamlining fulfillment processes, and delivering faster, smarter, and more personalized customer experiences across the enterprise.”

Snowflake serves as the foundation for the CXone Mpower data lake, allowing centralized access to customer interaction data and integration with related enterprise systems.

“This collaboration exemplifies how Snowflake partners are unlocking the value of AI-driven data across the enterprise.

By connecting NiCE’s customer interaction intelligence with broader enterprise ecosystems, we enable joint customers to automate previously siloed processes, accelerate AI adoption, and drive smarter business decisions, all from a single, secure platform,” said Kieran Kennedy, VP, Data Cloud Product Partners, Snowflake.

This supports automation of processes such as service fulfillment, billing, and claims handling, while maintaining data governance.

NiCE has announced that the integration is now available, giving organizations a scalable way to activate CX data for real-time decision-making, AI development, and cross-functional automation.

Mila D’Antonio, Principal Analyst, Omdia, said, “The NiCE-Snowflake collaboration directly addresses a longstanding challenge: connecting CX data with operational systems to enable true end-to-end automation.

This integration allows enterprises to activate customer insights across departments, enhancing the ROI of both AI and data investments while driving agility and consistency in customer interactions.”

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About NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

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Author: Hannah Swankie
Reviewed by: Jo Robinson