Contact Centre News

A wide selection of Contact Centre News and Customer Experience News Stories related to call and contact centres.

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Agent Empowerment Takes Centre Stage With QStory’s Agent Flex Software

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Schneider Electric Taps Genesys to Transform Its CX

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Journey.ai Expands Suite on the Five9 CX Marketplace

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NICE Named Overall Leader in Technology Excellence and Customer Impact

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Sprinklr Launches More than 700 new Features

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Zoom Launches WEM Suite for Contact Centre Teams

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Oracle Introduces Generative AI Capabilities

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Movers and Shakers

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Genesys and ibex Partner to Deliver Next Generation CX Solutions

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Talkdesk Ranked #1 Overall for Global Contact Center Grid

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Uniphore Announces U-Capture

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Lake Ridge Bank Modernizes Customer Engagement with 8×8

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Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide

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IntelePeer Announces Extension to SmartFlows Platform

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Unlocking New Enhancements With Salesforce Service Cloud Voice BYOT

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Vonage Introduces Conversations for Salesforce

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Unravelling WFM Solutions and Innovations

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NICE Awards Excellence in CX for Innovative Digital, AI and Cloud Technologies

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Execs In The Know & Conduent Release New CX Research Report

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G2 Report: Scorebuddy a Leader for Contact Center Quality Assurance

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Swampfox Announces New Release of CX Solution

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Intradiem Introduces First AI-Powered Solution to Predict Agent Attrition

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Uniphore Podcast: Agent Enablement Before Automation

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Salesforce and AWS Deepen Integrations