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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Elephants Don’t Forget and Square 4 Join Forces on Consumer Duty

Elephants Don’t Forget and Square 4 Join Forces on…

8×8 Introduces Outcome-Based Partner Rewards Programme

8×8 Introduces Outcome-Based Partner Rewards…

Assembled Launches New Workflow Performance Monitoring Tools

Assembled Launches New Workflow Performance Monitoring…

Vonage Earns Most Loved Workplace Certification

Vonage Earns Most Loved Workplace Certification

Just 6% Feel Very Confident Supporting Vulnerable Customers

Just 6% Feel Very Confident Supporting Vulnerable…

Vonage Appoints Christophe Van de Weyer as CEO

Vonage Appoints Christophe Van de Weyer as CEO

8×8 Expands AI Capabilities Across CX Platform

8×8 Expands AI Capabilities Across CX Platform

The Experience Show UK 2026 Key Findings

The Experience Show UK 2026 Key Findings

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Zoom Expands Revenue Accelerator With New AI Sales Features

Zoom Expands Revenue Accelerator With New AI Sales…

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

eGain Named Gartner MQ Leader for Customer Service Knowledge

eGain Named Gartner MQ Leader for Customer Service…

Peopleware Launches New Capacity Planning Solution

Peopleware Launches New Capacity Planning Solution

Zoom Launches Standalone AI Virtual Receptionist

Zoom Launches Standalone AI Virtual Receptionist

Aspect Named Metrigy’s Top WEM Provider

Aspect Named Metrigy’s Top WEM Provider

ElevenLabs Expands Canadian Presence With Toronto Office

ElevenLabs Expands Canadian Presence With Toronto Office

Puzzel Partners With AVANT to Expand EMEA Reach

Puzzel Partners With AVANT to Expand EMEA Reach

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

AnywhereNow Brings Tendfor to Microsoft Marketplace

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

Vonage Introduces Fraud Protection for Okta

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

GoodPAYE Promotes Simpler Charity Giving for Contact…

Zoom Enters Definitive Agreement to Acquire Common Room

Zoom Enters Definitive Agreement to Acquire Common Room

NiCE Launches AI Specialisation Partner Program

NiCE Launches AI Specialisation Partner Program

NiCE Launches Agentic AI on AWS EU Cloud

NiCE Launches Agentic AI on AWS EU Cloud

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Top Stories

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

Latest News

Zoom Cares Announces $2.75m AI Grant Funding

Evaluagent Earns 44 G2 Badges in Fall 2026 Report

Resources

CX Landscape Report 2026

Report: Frost Radar for EMEA Customer Experience Platforms 2026

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

Latest Blogs

Are Contact Centres Creating Their Own Vulnerable Customer Failures?

AI Minutes, Tokens, or Outcomes? Rethink What You’re Actually Paying For

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action