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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Santander UK Extends Netcall Partnership by Three Years
8×8 Reports 450% Surge in AI Studio Use
HMLR Selects Route 101 for New Contact Centre Platform
evaluagent Partners With Fynto to Expand CX Technology…
8×8 Partners With Krisp to Bring Voice AI to CX
Zoom Named a Leader in IDC MarketScape for Agentic CCaaS
Content Guru Expands Australian Presence With Sydney…
Vonage Helps Max Factory Double Active Customers
AnywhereNow Announces Tendfor Microsoft Teams…
Zoom Recognized as UCaaS Leader in Gartner MQ for 7th…
Elephants Don’t Forget and Square 4 Join Forces on…
8×8 Introduces Outcome-Based Partner Rewards…
Assembled Launches New Workflow Performance Monitoring…
Vonage Earns Most Loved Workplace Certification
Just 6% Feel Very Confident Supporting Vulnerable…
Vonage Appoints Christophe Van de Weyer as CEO
8×8 Expands AI Capabilities Across CX Platform
The Experience Show UK 2026 Key Findings
Content Guru and SOGEDES Partner to Bring AI CX to Germany
Zoom Expands Revenue Accelerator With New AI Sales…
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
eGain Named Gartner MQ Leader for Customer Service…
Peopleware Launches New Capacity Planning Solution
Zoom Launches Standalone AI Virtual Receptionist
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