Contact Centre News

Contact Centre News – a selection of news stories related to call and contact centres.

Hand holding wooden cube block arranging processing management

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University Streamlines Clearing Process With 8×8 XCaaS

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Cyara Named One of UK’s Best Workplaces for Wellbeing

Cloud computing and migration concept

Appello Careline Selects Sabio Group

Sabio Disrupt February 2023

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23 Compelling Assertions From Sabio Disrupt 2023

Hands holding family figure. Life and health insurance concept.

Case Study: Swiss Life Select Drives Sales Performance

Hot air balloons racing to the top and one with a small balloon attached giving them an extra boost.

Case Study: OVO Energy Boosts Engagement

Letter F grade report card

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New Survey Finds Consumers Give Chatbots a Failing Grade in CX

Strategic partnership concept with handshake and chess piece

Five9 Grows CINP Network

Partnership concept with two pieces of wood jigsaw puzzle on a blue background

NICE and Cognizant Announce Strategic Partnership

Launch concept with city scape and rocket

Jabra Launches PanaCast 50 Video Bar System

Stress concept illustration with person holding head in hands

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53% of Frontline Colleagues Report Symptoms of Stress

The concept of leadership

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Five9 Named Aragon Research Globe Leader

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8,892

Movers and Shakers

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8×8 Launches Customer Labs Open Beta Program

Portugal country map in focus on world map through a black color magnify glass

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Five9 Opens New European Engineering Hub

Hybrid work concept with cubes with office and home icons

Do You Sell Microsoft Teams?

Growth concept with puzzle pieces and arrow going up

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Sabio Group Expands Into the Nordic Region & Strengthens Genesys Capability

Person running with laptop looking back

Spearline’s Look Back at 2022

A Cyborg hand holding a light bulb idea concept with data

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NICE Delivers New RPA Innovations

Star award against red gradient background

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NICE Wins Technology Innovation Leadership Award

celebrate confetti

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Contact Centre Competition – Rent-Free Accommodation for 1 Year

LAUNCH button on keyboard

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NICE Launches ElevateAI

Hands holding glowing earth

Sabio Group Aims to Empower the Global Contact Centre Workforce

leadership concept with hand drawing figures in chalk

G2 Names Scorebuddy a Leader

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