Open questions

We are actively looking for contributions and answers to the following questions:

Question: What is the minimum number of staff required for a 24 hour call centre?
Question: I need a new quality initiative - any suggestions?
Question: How do I develop new inbound and outbound business?
Question: I need a catchy name for a new initiative - any suggestions?
Question: I have to improve productivity in our call centre - where do I begin?
Question: Which are the largest call centres in the UK?
Question: Call recording compliance issues
Question: Legal implications of call recording

Question: What is the minimum number of staff required for a 24 hour call centre?

I would like to check on what is the minimum number of staff required for a 24 hour call center (Read more…) 

Question - I need a new quality initiative - any suggestions?

I need new initiatives for my call centre in terms of ‘quality initiatives.’ (Read more…)

Question: How do I develop new inbound and outbound business?

I have been tasked with building up new inbound and outbound business for a small call centre of 16 seats. (Read more…)

Question: I need a catchy name for a new initiative - any suggestions?

We have a new initiative currently that we have started with the clients, called the Quality Fact File, that needs to be shared with the leaders and agents at the call centre. (Read more…)

Question: I have to improve productivity in our call centre - where do I begin?

I have been given the task of improving productivity in our call centre, and it has been said that if I do, then this will directly impact on (Read more…)

Question: Which are the largest call centres in the UK?

Question: Call recording compliance issues

“I am working on a quality project, I held some workshops with the front-line staff (Read more…)

Question: Legal implications of call recording

“Is it possible for someone to tell me the certain legal implications (Read more…)

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To send in an answer simply drop us an email to Jo at our newsdesk:See yourself in print - Answers are usually 200 - 400 words long.Your reward - Every answer is attributed with a name, photo and a link back to your web site.This is a great way of raising your profile and your company’s profile.