Open questions
We are actively looking for contributions and answers to the following questions:
Question: What is the minimum number of staff required for a 24 hour call centre?
Question: I need a new quality initiative - any suggestions?
Question: How do I develop new inbound and outbound business?
Question: I need a catchy name for a new initiative - any suggestions?
Question: I have to improve productivity in our call centre - where do I begin?
Question: Which are the largest call centres in the UK?
Question: Call recording compliance issues
Question: Legal implications of call recording
Question: What is the minimum number of staff required for a 24 hour call centre?
I would like to check on what is the minimum number of staff required for a 24 hour call center (Read more…)
Question - I need a new quality initiative - any suggestions?
I need new initiatives for my call centre in terms of ‘quality initiatives.’ (Read more…)
Question: How do I develop new inbound and outbound business?
I have been tasked with building up new inbound and outbound business for a small call centre of 16 seats. (Read more…)
Question: I need a catchy name for a new initiative - any suggestions?
We have a new initiative currently that we have started with the clients, called the Quality Fact File, that needs to be shared with the leaders and agents at the call centre. (Read more…)
Question: I have to improve productivity in our call centre - where do I begin?
I have been given the task of improving productivity in our call centre, and it has been said that if I do, then this will directly impact on (Read more…)
Question: Which are the largest call centres in the UK?
Question: Call recording compliance issues
“I am working on a quality project, I held some workshops with the front-line staff (Read more…)
Question: Legal implications of call recording
“Is it possible for someone to tell me the certain legal implications (Read more…)
To send in an answer simply drop us an email to Jo at our newsdesk:
See yourself in print - Answers are usually 200 - 400 words long.Your reward - Every answer is attributed with a name, photo and a link back to your web site.This is a great way of raising your profile and your company’s profile.













It is sales that draws in customers, but it is the customer service that keeps them loyal to a company. We must have the technology and the personnel needed to provide. We should assemble a competent, efficient, effective call center and call answering system to suit your needs in keeping in touch with our client, and still provide them with that important human touch.
Comment by customer care representative — 21 Jul 2008 @ 8:56 am
[…] As part of our celebrations we are offering 5 birthday presents (a bottle of champagne and 5 boxes of chocolates) to the best answers or comments on the Call Centre Helper website. Simply add in your comments and we will pick the best 5 answers. Please remember to add in your email address. Click here for a list of open questions. […]
Pingback by Happy Birthday Call Centre Helper | Call Centre Helper — 6 Aug 2008 @ 1:25 pm