The Top 50 interview questions and how to handle them

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top-50-interview-qs-510-v2

In this article we have asked our panel of experts for the top interview questions. We have also included pointers on how to deal with them.

Also, if you are recruiting for staff you may find that this provides you with a few tricky questions to ask.

Almost all interviews will include a competency based element. There are many different questions that the interviewer can use to determine whether you possess certain competencies. However, by matching the role profile competencies to specific examples from your past in preparation for the interview, you will be able to cover most eventualities.

Why not also look at our Interview do’s and don’ts

During the interview make the right first impression…

1.  “Why do you want to work here?”

To answer this question you must have researched the company. Reply with the company’s attributes as you see them and how your qualities match them.

2.  “Tell me about yourself.”

This is not an invitation to ramble on. If the context isn’t clear, you need to know more about the question before giving an answer.

Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavors.  You should also refer to one or more of your key personal qualities, such as honesty, integrity, being a team player, or determination.

3.  “What is the biggest challenge you have faced in work in the past 12 months?”

This is often an opening question, as it allows you to use one of your strongest examples and may help you relax. For the interviewer, it is also an indication of where your natural focus or achievements may be – people development, process, cost reduction, change etc.

4.  “What do you know about the centre/company/role?”

You are not required to be an expert on the organisation or role, but a genuine interest and basic understanding is expected. If you are working with a recruitment consultant then they should be able to provide you with extra details and assist with preparation.

In addition, look for and use press releases, corporate and social websites. Ring the call centre to see how they handle your call: do they offer ‘up-sell’, ‘cross-sell’, how was the service? Read the job description to prepare for this question, a few key facts or some knowledge show a genuine interest and commercial awareness.

5.  “Why do you want this job?”

typed-jobsWhilst more money, shorter hours or less of a commute are all potential factors for your next role, they are unlikely to make you the ‘stand out’ candidate of the day.

Know what the company are looking for and the potential job available, and align this with your career to date.  Highlight your relevant experience, goals and aspirations in line with the role, to showcase why you are the best person for the job.

6.  “How would your team/manager describe you?”

Try to think about how you would describe yourself if someone asked you for your strengths, then relate these to what people say about you; peers, agents, managers and stakeholders. Have three or four at the ready, ideally in line with the role you are being interviewed for. Have examples or situations ready, in case your interviewer wants to drill down as to why you think or believe these are your key strengths.

7.  “What is your biggest achievement?”

If possible, think work related. There will hopefully be a number of things you are most proud of in your career to date. Think about your key achievements; were they commercial, people or process orientated? What was the cause and effect? How were you involved, what was improved, saved or developed?

If you are short on career-based examples, use personal achievements which demonstrate the commercial skills required for the role, such as team work, commitment, empathy, determination, attention to detail, etc.

8.  “Can you give me an example of… ?”

These questions will more often than not be based around the role competencies. Preparation and rehearsal are key to answering these effectively.

You will need two or three instances of how you may have: delivered change, managed conflict, improved performance, reduced absence, increased customer satisfaction, etc.  You also need to be able to clearly and concisely communicate the problem, solution and outcome.

9.  “What have you done to promote great customer service?”

handshakeFirstly, know what you think great customer service looks like. Look for situations and examples when you had an idea, a client, or customer call, where you personally went that extra mile.

Did you change a process or procedure? Or perhaps a staff member you mentored, coached or advised delivered a great customer service win or result for your team, brand or business.

10.  “What are the key factors which make a successful call centre?”

Fundamentally, if you look under the skin of the best teams and call centres, they do have certain things in common: clear communication, consistency, fun, performance management, leadership, engagement, incentives, etc.

Think what made up the best team or company you have been a part of or have seen. Have examples to back up any statements for how you would play a part in, or create, this team or environment yourself.

11.  “How do you manage change?”

Change is an essential part of life in any call centre environment, as the industry strives to achieve best practice for their customers and stakeholders. Have some examples on how you personally managed, or were affected by, some change. What was your focus, what were you aiming to achieve and how did you deliver the outcome? Know what the problems encountered were and what was learned through and following the transformation.

12.  “What was your reason for leaving?”

Wherever possible be positive, even if your role was short term or didn’t quite work out as expected, as it will have added extra experience or skills to your career history.

Although you are now looking to move on, acknowledge what you learned and what was on offer at the time. Demonstrate good reasons for the decisions you made and show that you understood what was to be gained, or acknowledge what you have learned from your past employer.

13.  “Give me an example of how you have dealt with an under-performing team member in the past.”

This question is a typical example of competency-based interviewing (CBI) in practice. It is the most popular interview approach, based on the premise that future performance can be predicted by past behaviour.

The best way to prepare for CBI questions is to revisit the job description and person specification before your interview. You should then ensure that you have covered all bases and can comfortably provide examples for each competency. You must also be able to describe the particular scenario, the actions you took and the impact it had on the business.

Approach this particular question by outlining the processes you followed to investigate and resolve this issue. It is also important to explain the outcome. For example, you may have set an agenda of required actions following on from the meeting you held with the particular team member – can you describe what that was? If you created a performance plan that included clear training and development objectives make sure you say so.

Always finish by explaining how the action you took impacted the business. For example, the team member started to meet all targets and bring in more revenue.

14.  Within the interview process you may be required to perform a role-play. A popular example of this is being asked to role-play an escalated call with an unhappy customer.

unhappy-customerIt is vital to have clear objectives before initiating conversation with the customer; what is your end goal? Ensure you are aware of the parameters, rules and regulations within the company. For example, if the issue is over money, can you refund it? What else can you offer to pacify the customer?

It is important to remain calm, confident, be clear and always remember to ask questions. The interviewer is looking for a patient and composed response. If you are still unsure about how best to approach role-plays contact your local recruitment consultant who should be able to offer you thorough advice.

15.  “Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?”

During interviews, difficult or awkward questions could come your way. The intention is not to catch you out, but to test how you operate under pressure.

This question is (again) in the format of competency-based interviewing, so remember to outline the specific actions you took to motivate your team, as interviewers want to see evidence of hands-on experience.

Make sure to describe all processes undertaken. For example: Did you use incentives to motivate the team? Did you implement training programmes? Did you improve internal communications to help engage staff? Did you implement or revisit career development plans to make the team feel valued? Did you take the time to understand each individual’s motivations?

Be clear and precise and be sure to convey any previous first-hand experience you have – they will want to feel confident that you can handle similar issues within the new role.

16.  “What are your strengths and weaknesses?”

Many interviewers will ask you to name your strengths and weaknesses.  Typically, people find it easier to express their strengths, but struggle when it comes to identifying even one weakness. Part of the reason for this may be that they do not want to disclose a particular weakness, as this may result in them failing to be successful in getting the job.

A good initial answer (bearing in mind you are applying for a telephone position) to the ‘strengths’ part would be “I have been told that I am an excellent communicator, especially on the telephone, but I feel I have good interpersonal skills generally and find it easy to get along with all sorts of people”.

For weaknesses you need to think of something which is really a strength but put it across as a weakness. It is also important to make it clear what you are doing to address that ‘weakness’.

A good example would be “I am a very conscientious worker and I get irritated by colleagues who don’t share this value and take any opportunity to take time off work or do the minimum required when they are there. I am learning, however, that these people generally get found out and I leave it to my supervisor to recognise these problems and address them”.

An answer such as this would probably make the interviewer think “well that’s not such a bad thing, actually”.

17.  Give an example of this behaviour

Having given your strengths and weaknesses, you are then likely to be asked to give examples of when you have displayed this behaviour. Your credibility will plummet if you cannot give an example of the strengths you have stated. With the strengths listed above, a good response would be: “In my present job, I am often asked to handle difficult customer situations because my supervisor knows that I will handle them politely, efficiently and diplomatically and therefore only a few cases would ever get referred to her. Also, because of my strong interpersonal skills, I have often been asked to buddy-up with new team members, to make them comfortable in their new role at the earliest stage possible”.

When asked to give examples on the weaknesses, you need to think very carefully, and plan in advance what your response will be, as many people dig a very deep hole here. A good response to the weakness quoted would be: “I had a situation once where I knew that a more experienced colleague was regularly absent from work  following nights out drinking, but she would say that she had a migraine. When this happened my workload increased significantly. I undertook this willingly but I must admit I was annoyed that this person was taking advantage of me and the company. However, I decided to let the supervisor do their job and just get on with mine. In quite a short space of time, the issue was addressed and the problem was resolved”.

18.  “Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?”

climbing-laddersMany interviewees freeze at this question, simply because they cannot think of an example, rather than the fact that they have never dealt with one. So have an answer prepared and make sure it is one where you resolved the issue, not one where you had to refer the customer to a higher authority (it’s amazing how many people do this).  What the interviewer is looking for are the skills you possess in handling difficult customers, not the intricate detail of the particular issue the customer had.

In your pre-prepared answer you should include the following:

  1. I listened carefully to what the customer had to say.
  2. I apologised and empathised with their situation.
  3. I confirmed my understanding of their concern.
  4. I took responsibility to resolve the issue.
  5. I offered a solution (plus alternatives if possible).
  6. I confirmed the customer was happy with this.
  7. I thanked the customer for raising the issue with me.
  8. I took immediate action following the call to resolve the situation.
  9. I remained calm throughout the whole process.
  10. (If appropriate) the customer wrote in to my supervisor congratulating me on my efficiency.

This may seem like a very long answer. But by explaining the situation, without going into the minutia of the product or the complaint, your response need be no more than one minute or so. You will also impress your prospective employer by demonstrating that you already have the skills necessary to handle the most difficult calls.

mouse-mat

19. “Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.”

What you need to show here is primarily an understanding of the particular project management methodology. For example, 6 sigma or lean management.

You should do this by giving an example of a project that went well, and show some of the challenges that you had to overcome along the way.

In particular, it would be useful to show examples of how you managed to get the team on your side and sharing the same vision for success.

If you have no experience of these types of methodologies, you should just give an example of a project that you worked on that went well.

20.  “Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?”

Here your interviewer wants proof that you will tackle problems head on and not just bury your head in the sand.

A strong answer will clearly demonstrate a problem, an action and a solution.

For example:

Problem: When I was first promoted to team leader, I consistently struggled to ensure that my team achieved their sales targets on a Friday.
Action: I sought the advice of more experienced team leaders to find out how they motivated their teams through the Friday slog.
Solution: Acting on the advice of the other team leaders, I implemented a combination of incentives over the next few weeks and successfully boosted my team’s sales figures.

21.  “Please tell me about a situation where someone was performing badly in your team.”

22.  “What was the situation?”

23.  “How did you deal with it?”

24.  “What was the outcome?”

A model answer to the above 4 questions could look something like this:

As part of my regular team monitoring, I assess all advisors call quality in order to measure them against the relevant KPIs. When reviewing calls for one advisor, I noticed a trend where the advisor was quite abrupt with callers. I scheduled a meeting in private with that advisor, which I prepared for by reviewing supporting information (including their performance statistics for the month).

I adopted a supportive style as I raised my concerns with the individual regarding their approach with customers, and confirmed their awareness of the business expectations regarding excellent customer service. I sensitively discussed with them any reasons they felt they were unable to deliver this, and emphasised the balance which needed to be maintained between quality and quantity. I adopted a coaching style to enable the advisor to work through any barriers and identify solutions, agreed reasonable and tangible expectations for improvement, arranged appropriate support and scheduled weekly meetings to review their performance against these expectations. As a result, the advisor improved their performance and now consistently achieves all targets.

25.  “How do you plan daily and weekly activities?”

Here your potential employer is looking to see that you are capable of planning your time effectively.

They want to hear things like how you hold team meetings to discuss the week ahead and allocate time slots and deadlines for various projects.

Answers 26. to 50.

This article has grown so long that we have had to split it across 2 pages.

Click here to see: Answers 26 to 50 of Interview Questions with answers.


Some key tips:

  • You must research the organisation fully on the web and through any other available sources of information. i.e. latest company information, performance reports, etc.
  • You must demonstrate (for a sales position) that you are motivated by money and driving performance – with a keen focus on figures.
  • You need to demonstrate that you have drive and are able to think outside the box when there are problems, whilst still following regulations and company procedures.
  • You need to demonstrate that you are brave enough to take risks but not afraid to run them by your manager first.
  • You must be able to demonstrate/back up examples of your experience and successes to date.

Dos and don’ts:

  • Do talk about what you have done within your team.
  • Do not always use the words “the company” or “we”. Instead try to explain examples and situations as ‘I’.
  • Do acknowledge mistakes if asked, but do put a spin on it that shows you came round and resolved the issue successfully.
  • Use the above examples to make sure you give well thought-out answers and examples to questions.
  • Make sure you have questions prepared for them (it’s likely that you will be asked if you have any questions).
  • At this level, organisations are looking to recruit the leadership team of the future. So bear in mind that they are looking for career-minded individuals who will progress up the ladder as quickly as possible.

All interviews will be different both in structure and the approach taken by the interviewer, but I hope the following suggestions may assist in the generic preparation for forthcoming interviews. It is important to note that whilst research and preparation is critical, your adaptability to their questions, and being relaxed and confident in your responses must also come through clearly.

Ensure you do your research. Undertake a number of Google searches on the organisation, look over their website and try to obtain as many independent articles on the company you can gather from the media or trade presses. Look to understand more about your interviewer and their background. If you are going through an agency ask them what they know of the person.

Links

Ten probing interview questions

A tough competency based interview question

What you should think about before applying for a new management role

Why not also have a look at our Jobs pages

Have you been asked any great interview questions? Do you have better answers to any of the questions?

Please leave your comments in the box below.

With thanks to…

contributors

Mark Lightburn, Artis Recruitment (www.artiscc.co.uk) for responses to questions 1-3

Michelle Ansell, Douglas Jackson (www.douglas-jackson.com) questions 4-12

Geoff Sims, Hays Contact Centres (www.hays.com/contactcentres/) questions 13-15

Clive Harris, Specialist Contact Centre Services (www.specialistccs.com) questions 16-18

Francesca Randle & Kirsty Ryan, Cactus Search (www.cactussearch.co.uk) questions 21-24

Answers 26. to 50.

This article has grown so long that we have had to split it across 2 pages.

Click here to see: Answers 26 to 50 of Interview Questions with answers.

Visit our jobs page to find your next opportunity.

6 Sep 2013 - Filed under Call Centre Life , , ,

Views - 1,848,159

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Comments on: The Top 50 interview questions and how to handle them

I always stumbled on the what is your biggest weakness. I hated that question when I was in interviews. I’m sure the interviewer saw the beads of sweat running down my forehead. On one occassion I actually said I can’t think of any and the interviewer said I need you to answer so I sat there for seemed an entire age trying to think of something my head went completely blank. Very embarrassing.

Posted by Virtual Office — 12 Jan @ 1:10 pm

As easy as some of these questions may look, they can some time put you in embarrasing situation as you are least prepared to answer them…this article is great lesson in preparing for questions that may sound simple but difficult to answer when thrown at you in an interview…Thanks to all who contributed to this article.

Posted by Kirti Srivastava — 15 Jan @ 11:55 am

Can the answers to the questions be more eloborated, keeping in mind that a call centre manager is going for an interview, what specifically he should answer so that its his day.

Posted by Vicky — 19 Jan @ 8:21 am

great article

Posted by Anonymous — 12 Aug @ 9:44 pm

excellent source of information,But

Posted by Ron Watson — 14 Oct @ 11:51 pm

Having become a raving fan of the Strength Finder system, I now have a range of answers to that tricky “what are your weakness” question and have no problem telling them the truth. My weaknesses are in areas that come no where near my working life (I’m a business analyst) e.g. sport, science, music. I do the job I do because my strengths work well in an office and in my career I avoid my weaknesses e.g. sport.

So before you get this question again, stop and think, what are you REALLY bad at that you NEVER do at work – that is probably your weakness cos not many people work in areas of their altimate weakness. You will get surprised reactions to this type of answer but it will be the truth.

Posted by GJ — 18 Oct @ 6:34 am

Having become a raving fan of the Strength Finder system, I now have a range of answers to that tricky “what are your weakness” question and have no problem telling them the truth. My weaknesses are in areas that come no where near my working life (I’m a business analyst) e.g. sport, science, music. I do the job I do because my strengths work well in an office and in my career I avoid my weaknesses e.g. sport.

So before you get this question again, stop and think, what are you REALLY bad at that you NEVER do at work – that is probably your weakness cos not many people work in areas of their altimate weakness.

You may get surprised reactions from this type of answer but it will be the truth.

Posted by GJ — 18 Oct @ 6:37 am

Information given is highly appreciative by me.
It makes me more aware/prepared for upcoming interviews.
I have learnt a lot from it and will not hesitate in passing on this info to colleagues.
The Question of strengths n weaknesses are mind boggling…It should be stated that whatever you are at is your strength, and whatever you have difficulties in handling is your weakness.(we should try to relate them to job in question)
Thanks for such valuable info!!

Posted by Nadeen — 6 Nov @ 5:43 pm

what have done in my team that everyone tried doing but couldnt and i eventually did it.

Posted by victor — 8 Dec @ 4:49 pm

well good

Posted by abi — 21 Jan @ 7:58 pm

great article thanks very much.

Posted by nv — 23 Jan @ 8:19 pm

Can you tell me about a time that you were able to solve a tough problem that you encountered with a customer without referring to your direct supervisor or manager?

Posted by Anonymous — 24 May @ 9:15 pm

Describe a situation when you have helped drive a business change as a result of customer research/analysis

Posted by vish — 26 May @ 1:58 pm

Any one knew what type of questions would be asked to assess the candidates’ “Analytical Skills” and “Interactive communication skills”? Does not any one have clues. THanks

Posted by tony — 10 Jun @ 9:46 pm

well done. great hint for job seekers

Posted by IT Jobs — 22 Jun @ 2:08 pm

my question is ”how you would deal with different situations you are likely to encounter”? position : Senior Admin Assistant in a clinic

Posted by baby — 31 Jul @ 7:02 pm

very usefull, im alot calmer about my interview now i have a general idea of what i’ll be asked, and obviously how i’ll answer them! thanks alot!!

Posted by roisin — 7 Aug @ 6:40 pm

Describe a time where you were presented with the challenge of working with or gaining information from a person with specific needs?

Posted by Issy — 8 Aug @ 7:54 am

Very well explained questions, very helpful for job hunters. Great.

Posted by Gurpreet kaur — 12 Aug @ 10:06 pm

very useful

Posted by deepak — 24 Aug @ 7:14 am

v interestg

Posted by fee — 1 Oct @ 2:23 pm

I m a fresher n it was being little difficult for me to think how to encounter questions in an interview but to my fortune it is a privilege to get answers so directly that i feel much more confident n optimistic for attending interviews now…i am really thankful to the whole team for giving such drastic answers to frequently asked questions which just seemed simple.This would really resolve one’s issue.
Questions on weaknesses and strength is mind blowing!it has actually helped me convert my weakness into strength..
I hope the team puts forward more answers to such questions which would help the applicants in mere future.

Posted by ANNU KALER — 18 Oct @ 9:51 am

Hi thanks alot for this it will help in my interview in the morning i feel abit calmer now

Posted by craig — 28 Nov @ 11:27 pm

VERY USEFUL QUESTIONS FOR AN INTERVIEWEE …..

Posted by Sumit Rana — 17 Dec @ 1:19 pm

These questions really don’t change a lot from postion to postion or company to company, either. ;)

Posted by Carla Bosteder — 4 Jan @ 11:37 pm

These questions were really very helpful.

Posted by jyotsna — 17 Jan @ 4:38 pm

I love how u made everythng simple 4 me*smiling*hope I pass all my interviews now

Posted by Welile Mandy — 7 Mar @ 9:31 am

thanks for that some questions . it helps me a lot :)

Posted by jonaly paña — 8 Mar @ 11:51 am

THIS DOCUMENT HELP ME LOT IN MY ACADEMY WAY OF LIFE

Posted by AUSTINE OBONGHA UKOMI — 11 Mar @ 4:51 am

excellent im more confident.i have an interview today hope it comes in handy n finally get my dream job.

Posted by lucia — 20 Mar @ 6:26 am

The “weaknes question” is the meanest. By now, every interviewer is already prepared for the standard answers like “i am perfectionist”.
Great guide anyway.

Posted by Jeffrey — 21 Mar @ 5:00 pm

Please provide an example of when your determination or competitive spirit has been key to a successful outcome. Personal or professional examples are acceptable.

Posted by Sara — 22 Mar @ 4:33 am

im interested in ur anwsers guys

Posted by joseph — 3 Apr @ 3:15 pm

hi this questions really helps me how to answer the questions politely thanks a lot

Posted by joy — 4 Apr @ 5:09 am

Admirable article, I think words are not enough to say… you
Thanks a lot

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Posted by Shishi — 17 Apr @ 9:29 am

Am soo lucky to come accross an info as this. I’m pretty much more confident to take on any interview. Lucky enough am preparing for one soonest. Thanks for enlightening me the more.

Posted by Obih Emeka — 22 Apr @ 10:59 pm

Great article.
Very useful.
I´m very thankful with you guys, this is a priceless info.
regards,

Posted by CARLOS NEIRA — 3 May @ 5:27 pm

Thanks for all the info.

I have a roll play as an insurance agent dealing with the difficult customer for my 2nd interview. Can you give me an idea to prepare for it. This is my second interview with AAA Club as a sales agent. Thanks in advance!

Posted by DTK — 12 May @ 6:35 am

This is an excellent website and tool to use for hiring and for being a candidate.

Posted by KB — 16 May @ 3:44 am

Thank you a lot,
the Question provided here help me a lot to face my interview.

Posted by Joydev karmakar (sonu) — 12 Jun @ 5:17 am

Thank you sooo much for this article! I have an interview as a customer service representative at HSBC and this helped a lot!

Posted by Sneha — 14 Jun @ 10:47 pm

Great article. Gave me insight on why most lose it during interviews

Posted by Rabson Zyambo — 20 Jun @ 4:20 pm

I interviewed somebody once who told me his weakness was his flat feet lol

Posted by Laura — 27 Jun @ 4:20 pm

Great Question I Like it

Posted by Haneef Ali — 16 Aug @ 5:28 am

geat this helps soooo much keep it up

Posted by chaz — 29 Aug @ 4:40 pm

Questions and hints to the anwers are very helpful in relation to an interview next week. I believe it will help others.

Posted by Amin — 8 Sep @ 7:36 am

For the question what is your strength and weakness? I think the best answer is th same i mean what’s your answer in strength is also your weakness…for me the best answer is FAMILY..

Posted by taurus — 13 Sep @ 3:15 pm

Thanks for this wonderful piece. its really informative.

Posted by Emeke — 26 Sep @ 7:37 pm

Thank you.. i hope sumday its gona help me

Posted by Aakib — 3 Oct @ 3:57 am

Should help me a lot, thanks

Posted by aires — 11 Oct @ 6:44 pm

very great article….!
gonna help me a lot..tnx

Posted by jeany — 22 Oct @ 8:31 am

Brilliant, This will help me very much in my upcoming interview.

Posted by Mark Adams — 22 Oct @ 4:03 pm

Thanks very much, even the comments taught me more

Posted by Abhinav — 5 Nov @ 2:10 pm

This is a great and helpful site. Thanks and more grease to your elbow

Posted by ILESANMI EMMANUEL — 12 Nov @ 9:14 pm

Excellent post – both for human resource managers and people looking for jobs!

Posted by Michele Hartley — 18 Dec @ 9:43 am

A great foundation to build on or personalised answers.

Posted by Toydsj — 2 Feb @ 10:05 pm

The questions seem simple but need an ability to think stay focus and go Ace the interview

Posted by consy — 3 Feb @ 8:13 pm

If you don’t have a degree, place that down as a weakness. Tell the interviewer that you always have to prove that you are capable of doing the work by trying to be the best, just like in your previous positions.

If you have a degree, tell them that employers may take this achievement as a shield and not focus on personal qualities. You have more than this ‘shield’ to offer to the company.

Posted by Ozzie — 17 Feb @ 12:45 pm

Am so happy to come across your article…..am sure i will be more confident in my upcoming interview.thank you.

Posted by Tl — 13 Mar @ 11:50 pm

If answers are also provided to the above questions it would be great.

Posted by Amit Malve — 21 Mar @ 2:14 am

I have passed my 2nd interview and ready for my 3rd with a telephone call for the following day, this has been alot of information I was seeking for..thankyou you have been very helpful with your tips..

Posted by Julie — 21 Mar @ 4:00 pm

very important & helpful

Posted by Md shah alam — 24 Apr @ 5:06 pm

As a hiring authority, many of the questions are similar to what I ask. However, memorizing answers will get you nowhere when it comes to integrity, team chemistry and personality. I can see through most of the charades. Most skills can be taught, determination, drive and perseverance cannot. Always be honest and candid. It makes more of a difference than you may think.

Posted by Bryan — 3 May @ 10:37 pm

Thanks for the information, really useful. Hoping to score that job

Posted by Kim — 6 May @ 3:52 am

an useful article

Posted by srikanth — 9 May @ 5:40 pm

It was good. Hope ill get through my interview :)

Posted by Ishi — 13 May @ 7:11 am

It was good information but has to give the answers also..

Posted by Nafees khan — 4 Jul @ 7:44 am

Amazing.Thanks :)

Posted by Manoj — 31 Jul @ 6:43 am

Im about to undergo interview lst wik,but for some risons it was posponed.den suddenly,i saw this article..then realized dat im not yet ready for dat said interview.god is good.e evrythng hapens for a reason.finally i can say dt im confident enaf to undergo and pass to my interview.thanks a lot

Posted by luisa gavilan — 9 Aug @ 11:33 am

Thanks for the advice and alerts

Posted by girdar — 22 Aug @ 5:23 pm

Great article, with a good insight into interviewers and the types / angle of questions you may get.

There are only so many question you can ask that are general and then specific to the role. You always get the weird questions within some interviewers I think its just to see how the candidate reacts…

[Part of post removed by moderator]

Posted by KnowHow — 31 Aug @ 7:36 pm

its very help for me of my further interviews. thanks alot

Posted by Ramesh siripuram — 5 Sep @ 9:28 am

Help full information

Posted by Alex — 13 Sep @ 4:42 pm

this is a very helpful information to interviewee….. thank you so much…

Posted by ice — 16 Sep @ 2:10 am

Very interesting and helpful information. Thanks alot.

Posted by Del — 9 Oct @ 12:07 pm

really helpful i have only ever had meinual jobs and not had the confidence to go for any jobs I thought too above my station even though I know I could do them so I think this will help hey who knows I could be prime minister in a few years

Posted by shirley — 19 Oct @ 9:33 am

Very useful. This has really helped me. Thank you

Posted by Sal — 12 Nov @ 8:26 am

Amazing Help this is!

Haven’t even read through everything as of yet but thought it was worth commending first.

Thanks for this…

Posted by TT — 16 Nov @ 12:46 am

I got the job Thanks you

Posted by Matt — 29 Nov @ 11:45 am

I think to be your self, scrbble nots down on paperwork, no tv no sounds a very quiet room. And say this, what is it i did my previous job each day and how i did it, what steps i took to do my job and when things got to some thing needing a repair or an upset customer its very easy the problem is the brain tends shut off when put on the hot plate, don,t let this cause to be blinded by it, its just how you human body reacts.

But instead see it through, good preperation and practice and practice and practice i usual go 4 – 5 days of just running through my answers, ok yes you are in effect talking to your self, but you practice at chatting talking more and more and more, the more you do the better you will get at it, the answers to these questions have been thought out of the answers an situations you have been in, when you look and think back, to your pre jobs all the answers are there, the phone call you recieved, the upset customer, the actions you took to put it right and reassure them, how delt with a time deadline ie what did you actually do to carry that out, was it in a team, did you have help, was there obstacle what did you do to get round them, how did you plan your repair, what tools did you need, was it scheduled or instant repair, put into words what you actually do in your job, from Am and Pm and will see it was all there for you to answer, just let you brain relax and do some deep thinking.

Just like im thinking right now to type this, that is some i did. Ie i used the internet to get this acroos ie the tool i used and used typing to convey the idea across to like minded people in this area of employment working with people ie in this comment page which is in affect the group of members in coming together to solve problem, ie your already actually answering what you know will be asked. Remember be strong smile have some fun with it, practice at controlling your breathing and do it each day, remember practice practice, wright it down, go online, research, and no matter how you feel spend several hours each before the big day, the more armed you are the better you will feel on the day, also you control your nerves not the other way round, breath relax, show them you know how to solve situations as that is one of the things they are observing, they are not there to embarres you, they are just trying to build up a picture, just be your self.

remember practice practice pracice, see the situation in your minds eye, open up your thoughts thats teh best way to approach it and trust your self more.

hope this helps guys.

go for it, be strong.

Posted by mr chips — 14 Dec @ 4:11 pm

As a professional trainer of english job interviews and being an ex-head hunter I come across lots of advice. This article is one of the better ones and I really enjoyed reading it ad will be adopting some of your interview answers in my training material. Thanks and keep up the good work.

Posted by Karl — 11 Jan @ 11:11 pm

QUESTIONS ARE A LITTLE BIT HARD BUT THROUGH THIS YOU CAN HAVE AN IDEA ON HOW YOU HANDLED EVERYTHING DURING THE INTERVIEW.

Posted by BEVERLY UY — 23 Jan @ 6:19 am

Going to use these today :) very good questions to ask.

Posted by Katie — 28 Jan @ 10:14 am

Thanks for this wonderful piece. its really informative.

Posted by prakash — 31 Mar @ 6:39 pm

great help! thanks

Posted by tiana — 4 Apr @ 5:00 pm

thank you for the information this is very usefull and for thr future purpose.

Posted by Anonymous — 29 Apr @ 7:36 am

Thanks a lot for wonderful info on how to tackle interview most useful i have come across keep it up well done to you all 5* rating info

Posted by kalpesh — 6 May @ 4:28 pm

Thankyou for the help

Posted by Luke — 14 May @ 9:48 am

Exactly what I needed before going to my final interview tonight. Thanks for the insights!

Posted by mahokster — 16 May @ 2:06 am

With a huge number of people going for customer service posts in the call center industry, it should be important that they learn how to handle interview questions. I am part of a company that helps people get good jobs after taking a course with us and so these questions are definitely going to help in our training. Thank you for sharing these.

Posted by John Borillo — 4 Jun @ 8:54 am

How do I answer a question like how do you rate your computer skills including keyboarding and data entry

Posted by Kaz — 28 Jun @ 12:42 pm

It is best to be honest. For keyboard skills some idea of words per minute would be a good idea.

Posted by jonty pearce — 30 Jun @ 10:05 am

Thanks ! It will help me a lot

Posted by Iiko Chan — 6 Jul @ 5:45 pm

Great… It’s really help me out to clear my interviews…. Thank… :)

Posted by Anonymous — 22 Jul @ 8:00 pm

This is really helpful Thank you more than you can imagine :)

Posted by Huda — 30 Aug @ 9:22 pm

Thanks, useful information.

Posted by Mohan — 6 Sep @ 1:05 pm

Really good.. helpful article with detailed answers..GOD BLESS YOU..

Posted by Ajnaz — 7 Oct @ 6:12 am

Thanks! Great Help!

Posted by gab — 8 Oct @ 11:43 am

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