30 Aug 2008

16 Answers

Regards proven multilingual centres there is Firstsource and Teletech in Northern Ireland and Sykes in Edinburgh!

Comment by Donal Crotty — 15 Jul 2008 @ 11:52 am

There are/were several in and around Manchester, Hyperion (taken over by Oracle last year) used to operate in English, French, German, Italian and we had a couple of Swedish/Norwegian/Finnish speakers too. IBM and Shell also used to operate multi-lingual operations

Comment by Susan Eyres — 18 Jul 2008 @ 10:18 am

Language Line Services are based in London. We offer a full range of multilingual Telephone Interpreting Services as well and Translation Service.

We can provide access to interpreters that speak over 170 different languages.

Comment by Matthew Lowe — 22 Aug 2008 @ 1:55 pm

gem was established in Belfast in 2000 following Philip Cassidy’s identification of a global market opportunity for the provision of outsourced email handling services. It is now one of Europe’s leading independent providers of outsourced contact centre serviced across email, telephone, SMS, and live chat in 29 languages.

Since inception the business has grown to more than 1000 employees in Northern Ireland with two offices in Belfast and one in Derry and Debrecen in Hungary.

When founded, gem was originally designed to fill a gap in the market for the provision of an outsourced email handling service – essentially an email ‘call centre’. Since then, the company has expanded to provide services including customer care, technical support and sales to back office processing. In addition to delivering multi-channel, multi-lingual contact services to its client base, gem captures critical customer and staff feedback and uses this insight to consult on enhancing a client’s brand.

Exports account for 98% of gem’s business, which includes 38% to the US, 38% to the UK and 15% to mainland Europe.

Comment by Mark McLoughlin — 22 Aug 2008 @ 3:49 pm

Respondez in Hartlepool. We offer European Languages including English, Spanish, French, Nordic, Dutch and Italian from our site here. We employ multi lingual agents on a 24/7 basis as a dedicated resource and also have a more limited bureau (shared resource)availability. Agents are employed on technical support, sales and customer service. See our web site for contact details: http://www.respondez.co.uk.

Sue Marshall

Comment by Sue Marshall — 27 Aug 2008 @ 2:38 pm

Starwood Hotels & Resorts has a large customer contact center in Cork, Ireland. This center services The United States, Europe and parts of the Middle East. They handle calls in English, Spanish, French, Dutch, Italian and more.

Comment by Jenna Lusk — 25 Sep 2008 @ 4:33 pm

Ant Marketing Ltd a Sheffield based call centre, has an International Team of 125 native speaking telephone executives.

Services include inbound telemarketing, outbound telemarketing, appointment generation and market research.
Languages we currently speak:
Europe: German, French, Italian, Spanish, Portuguese, Greek, Dutch, Russian, Lithuanian, Czech, Slovak, Polish, Ukrainian, Finish, Swedish, and Norwegian.
Asia/South Pacific/Far East: Korean, Mandarin, Cantonese, and Japanese.
Middle East: Arabic, Persian, Hindi, Punjabi, Urdu, Gujurati and Creole.
Africa: Swahili, Somali, and Lingala.

Comment by Marius — 13 Oct 2008 @ 4:23 pm

Hi there, Anyone knows about a directory of Multilingual Contact centres in UK.
In Gibraltar for example with have some betting companies with Customer Services, Bwin,Partygaming,Stan James,Victor Chandler,

Thank you for your help,

Joe

Comment by Joe — 21 Oct 2008 @ 12:27 pm

My company offers a 24-7 multilingual helpdesk which has become a huge success not only because of the language skills but also the huge cost savings. The biggest success has been the businesses that have badged it as their company and resold it as there own. This centre is also linked to our UK setup.

Good luck in finding everything you want!!!!!!!!!

Russell

Comment by Russell Bailey — 21 Oct 2008 @ 1:21 pm

Do anyone know big customer call centre in Slovakia or Romania

Comment by hugo — 24 Nov 2008 @ 2:56 pm

Try CTL Europe. Based in London, so have good catchment area, but rates are comparable with other UK centres.

Comment by Mark Jeffries — 17 Jul 2009 @ 5:11 pm

Try CallPoint New Europe (www.callpoint-group.com). It’s a leading customer call center in Eastern Europe with operations in Romania and Bulgaria with about 400 positions.

They have operations in 10 languages, they are very strong in EN, FR, DE, ES and IT.

Comment by Greg — 20 Jul 2009 @ 4:40 pm

GSI Commerce in Manchester offers English French Italian German Spanish Dutch and Nordic languages in Manchester.

Comment by Christine Ashworth — 31 Jul 2009 @ 9:38 am

I found CTL Europe in wembley very good for the main euro languages. Nice people to deal with and despite their London location their pricing was attractive.
Good luck, James

Comment by James DeFreitas — 5 Sep 2009 @ 3:32 pm

We run a multilingual contact centre near Leeds with over 50 European native language speakers.
We focus on technology and count IBM, Lexmark and Fujitus amongst our clients.
We have been trading for 5 years and are now on big growth spurt and provide excellent service with highly trained IT sales and customer service staff.

Comment by Jim Hart — 2 Nov 2009 @ 10:31 pm

We host a network of multilingual call centers around the world, catering for all major worldwide languages in mother tongue.

Comment by Andrew — 23 Feb 2010 @ 6:35 pm

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