Answers: Multilingual call centres
“Does anyone know of any multilingual call centres in the UK?”
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Regards proven multilingual centres there is Firstsource and Teletech in Northern Ireland and Sykes in Edinburgh!
Comment by Donal Crotty — 15 Jul 2008 @ 11:52 am
There are/were several in and around Manchester, Hyperion (taken over by Oracle last year) used to operate in English, French, German, Italian and we had a couple of Swedish/Norwegian/Finnish speakers too. IBM and Shell also used to operate multi-lingual operations
Comment by Susan Eyres — 18 Jul 2008 @ 10:18 am
Language Line Services are based in London. We offer a full range of multilingual Telephone Interpreting Services as well and Translation Service.
We can provide access to interpreters that speak over 170 different languages.
Comment by Matthew Lowe — 22 Aug 2008 @ 1:55 pm
gem was established in Belfast in 2000 following Philip Cassidy’s identification of a global market opportunity for the provision of outsourced email handling services. It is now one of Europe’s leading independent providers of outsourced contact centre serviced across email, telephone, SMS, and live chat in 29 languages.
Since inception the business has grown to more than 1000 employees in Northern Ireland with two offices in Belfast and one in Derry and Debrecen in Hungary.
When founded, gem was originally designed to fill a gap in the market for the provision of an outsourced email handling service – essentially an email ‘call centre’. Since then, the company has expanded to provide services including customer care, technical support and sales to back office processing. In addition to delivering multi-channel, multi-lingual contact services to its client base, gem captures critical customer and staff feedback and uses this insight to consult on enhancing a client’s brand.
Exports account for 98% of gem’s business, which includes 38% to the US, 38% to the UK and 15% to mainland Europe.
Comment by Mark McLoughlin — 22 Aug 2008 @ 3:49 pm
Respondez in Hartlepool. We offer European Languages including English, Spanish, French, Nordic, Dutch and Italian from our site here. We employ multi lingual agents on a 24/7 basis as a dedicated resource and also have a more limited bureau (shared resource)availability. Agents are employed on technical support, sales and customer service. See our web site for contact details: http://www.respondez.co.uk.
Sue Marshall
Comment by Sue Marshall — 27 Aug 2008 @ 2:38 pm
Starwood Hotels & Resorts has a large customer contact center in Cork, Ireland. This center services The United States, Europe and parts of the Middle East. They handle calls in English, Spanish, French, Dutch, Italian and more.
Comment by Jenna Lusk — 25 Sep 2008 @ 4:33 pm
Ant Marketing Ltd a Sheffield based call centre, has an International Team of 125 native speaking telephone executives.
Services include inbound telemarketing, outbound telemarketing, appointment generation and market research.
Languages we currently speak:
Europe: German, French, Italian, Spanish, Portuguese, Greek, Dutch, Russian, Lithuanian, Czech, Slovak, Polish, Ukrainian, Finish, Swedish, and Norwegian.
Asia/South Pacific/Far East: Korean, Mandarin, Cantonese, and Japanese.
Middle East: Arabic, Persian, Hindi, Punjabi, Urdu, Gujurati and Creole.
Africa: Swahili, Somali, and Lingala.
Comment by Marius — 13 Oct 2008 @ 4:23 pm