Articles about Games

The London 2012 Olympics will be the biggest sporting event in Britain for generations, and it provides the perfect opportunity for some exciting motivational games for the call centre.
Matthew Brown looks at how to set up an Olympic-themed call centre game.

We were recently asked if we knew of any companies who provided an interactive Snakes & Ladders game.  We could not easily find anyone so we decided to create our own version in PowerPoint.

Keeping agents motivated can be a tough job, and motivational games can quickly become boring if used too often.
As a follow-up to our Motivational Games feature from February, Matthew Brown explores five more motivational games for call centre staff.

Games can be a great way to motivate agents, so we asked some experts to suggest a few of the best for call centre teams.
From Balls of Steel to Ridiculous Complaints and the Lone Assassin to the Jelly Baby Tree, we hope you will find some inspiration here.

Garlands Call Centres has introduced an innovative new learning and team-building game during new employees’ induction training at the North East-based company.

Give those boring old team-building games the heave-ho. On your behalf, Call Centre Helper has talked to six experts from both the call centre and consultancy world to see how they go about building staff rapport and morale.

“We asked the question “Can you recommend any games that can be played in call centres to help increase morale?”.  Here are your replies.

Question: Can you recommend any games I can use in the call centre that will motivate my agents? Ideally, I’m looking for something where the outcomes can be used as part of our rewards scheme.

Mary Sloan was thrown in at the deep end in her job but rather than sinking – she swam and managed to turn the job to her advantage. This story tells about Mary’s steep learning curve and about how she was able to use call centre games and even goldfish to motivate her team.

As more and more call centre executives move to greener pastures, the attrition crisis is gaining improportionate shape. It all boils down to one thing – motivation, or rather, the lack of it.