Articles about Games

10 interesting initiatives for the call centre

Most call centres have similar requirements and ambitions, using mostly the same established methods for achieving them. Sometimes, though, you need to embrace new ideas if you want to iron out the niggling little issues and unlock that extra ten percent of performance from your team. Here are some handy suggestions we picked up from [...]

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Your incentive ideas – 6 Nations call centre incentive

On Twitter we recently asked you to share the incentives you are running in your contact centres. Bellcom have recently shared with us their 6 Nations call centre initiative.

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How to have fun in your call centre

Matt Phil Carver shares some ideas on how to have fun in your contact centre.

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Space Race call centre game template

Last week in Call Centre Helper we featured a game called Space Race, designed by Johnny Herbin at British Gas. Here is a version that we have created in PowerPoint, available for you to download.

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Six of the best games for your contact centre

Need to boost morale in the contact centre? Why not try a game or a fun aside that can allow a little time off the phones and channel the competitive elements. Call Centre Helper takes a look at six contact centre games that we have come across recently.

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Can we make performance management into a game?

A lot of people get addicated to Xbox games, consistently trying to beat their best score. So would it be possible to turn performance management into an equally addictive game?

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How to set up an Olympics-based call centre game

The London 2012 Olympics will be the biggest sporting event in Britain for generations, and it provides the perfect opportunity for some exciting motivational games for the call centre. Matthew Brown looks at how to set up an Olympic-themed call centre game.

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Snakes and Ladders call centre game template

We were recently asked if we knew of any companies who provided an interactive Snakes & Ladders game. We could not easily find anyone so we decided to create our own version in PowerPoint.

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Five more motivational games for call centres

Keeping agents motivated can be a tough job, and motivational games can quickly become boring if used too often. As a follow-up to our Motivational Games feature from February, Matthew Brown explores five more motivational games for call centre staff.

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Motivational games for call centres

Games can be a great way to motivate agents, so we asked some experts to suggest a few of the best for call centre teams. From Balls of Steel to Ridiculous Complaints and the Lone Assassin to the Jelly Baby Tree, we hope you will find some inspiration here.

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