New interactive board game helps Garlands train new recruits
Garlands Call Centres has introduced an innovative new learning and team-building game during new employees’ induction training at the North East-based company.
What the experts recommend: team-building games and exercises
Give those boring old team-building games the heave-ho. On your behalf, Call Centre Helper has talked to six experts from both the call centre and consultancy world to see how they go about building staff rapport and morale. (more…)
Can you recommend any games that can be played in call centres to help increase morale?
“We asked the question “Can you recommend any games that can be played in call centres to help increase morale?”. Here are your replies. (more…)
Answers: The best games for a call centre
Question: Can you recommend any games I can use in the call centre that will motivate my agents? Ideally, I’m looking for something where the outcomes can be used as part of our rewards scheme. (more…)
Call centre motivation – Lessons from the front line
Mary Sloan was thrown in at the deep end in her job but rather than sinking – she swam and managed to turn the job to her advantage. This story tells about Mary’s steep learning curve and about how she was able to use call centre games and even goldfish to motivate her team. (more…)
Motivational Games
As more and more call centre executives move to greener pastures, the attrition crisis is gaining improportionate shape. It all boils down to one thing – motivation, or rather, the lack of it. Written by Shusmul in Bangalore. (more…)
Why agents play tricks
Call Centre Operation – Why agents play tricks. It’s a dogs life in many call centres – so is it any surprise that agents drop calls and play other tricks. Shusmul in Bangalore explores why agents play tricks with callers.
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