Articles - Fun and Games

A happy team delivers better service, and a little fun can go a long way in lifting energy and morale. This collection of creative ideas, team games, and real-world examples explores how to add variety and motivation to the contact centre through light-hearted challenges and competitions. Find activities for team meetings, remote sessions, and themed days that encourage collaboration and laughter. Alongside these ideas, you’ll find advice on building a culture that balances fun with focus, helping people stay motivated and connected every day.

A photo of someone having fun with balloons
15 Great Ideas to Make Remote Working Fun
Business people having fun while racing on office chairs
10 Examples of Customer Service Activities
Group of office workers having fun
Top 20 Motivational Games for the Contact Centre
A photo of wooden blocks saying I can, with a hand changing a 't' to a smiley face
Staff Engagement: How to Motivate Employees – With a Checklist
Preparing Your Call Centre for the Olympics
A photo of office fun
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
Gamification Concept
What Is Gamification and How Is It Best Used in the Contact Centre?
Books with a laughing emoji on the top and orange background
14 Funny Customer Service Stories That Will Make You Chuckle
Six of the Best Games for Your Contact Centre
Party backgrounds with colorful confetti, streamers and gift box.
10 Fun Ideas for Customer Appreciation Day
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
How to Handle Emojis in Customer Service
A happy customer service team look at the camera, sat around a table
9 Fun Customer Service Training Exercises
Photos from Children in Need 2018
10 Halloween Ideas and Party Games for Customer Service Teams
8 Games to Liven Up the Contact Centre
14 Best Practices from the Vax Contact Centre
Call Centre Agents playing a game
Motivational Games for Call Centres
12 Ideas Taken from HomeServe’s Contact Centre
Photos From Red Nose Day 2017
10 Ways to Recharge Your Contact Centre Culture
building blocks
Does Your Contact Centre Need a “Colleague Experience Manager”?
How to Host an Office Olympics
Gold, silver and bronze medals
10 Fun Ideas to Make an Office Olympics Games