Top Conversational AI Conferences and Events for 2024 / 2025 Related Articles The Top Contact Centre Events and Conferences of 2024 / 2025 Top CX Events and Conferences of 2024 / 2025 Drive Growth in CX and EX With Conversational AI Banks Using Conversational Banking and AI © jeffy11390 - Shutterstock - 1063937300 889 Filed under - Technology, Artificial Intelligence Conversational AI is quickly becoming a must-have in the contact centre industry, and a great way to keep your knowledge, and technology, up to date is by attending conferences and events that focus on Conversational AI. To help, we have put together a list of the biggest Conversational AI events and conferences to set you up for 2024. 6th World Chatbots & Voice Summit Berlin Date: May 16 – 17, 2024 Location: Berlin The summit will bring together Chatbot Developers, AI and NLP Experts, Customer Experience Managers, Digital Marketers, Product Owners, Data Scientists, Business Executives, Entrepreneurs, and other industry experts to discuss solutions to achieve a high-performing agile chatbot and voice ecosystem. Leading professionals from global brands will be in attendance to share their practical case studies on the latest trends in Conversational AI. This is a 2-day opportunity to network with industry leaders and discuss all the latest AI technologies improving customer experience and create solutions to drive your business forward. Customer Contact Week Las Vegas Date: June 03 – 06, 2024 Location: Las Vegas Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact centre and CX executives. Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience. The AI Summit London Date: June 12–13, 2024 Location: London The AI Summit London unites the most forward-thinking technologists and business professionals to explore the real-world applications of AI. Think unparalleled opportunities for learning, deep-dive discovery, and non-stop networking (not to mention the incredible line-up of heavyweight speakers). Future of Chatbots & Conversational AI Summit Date: June 27, 2024 Location: Texas This summit brings together leading experts, showcasing real-world success stories and cutting-edge applications, from personalized customer service chatbots to AI-powered virtual assistants. Attend to discover how conversational AI is revolutionizing customer engagement, streamlining operations, and redefining the future of business communication. Conversational User Interfaces Date: July 08 – 10, 2024 Location: Luxembourg CUI 2024 aims to inspire and promote innovative research and development in the area of trustworthy conversational agents, facilitating the creation of conversational agents that are more human-like, intelligent, and trustworthy. The conference further looks to bring together researchers, practitioners, and industry experts to share their knowledge, ideas, and experiences in designing, developing, and evaluating trustworthy conversational agents. Ai4 2024 Date: August 12 – 14, 2024 Location: Las Vegas Ai4 brings together business leaders and data practitioners to facilitate the responsible adoption of artificial intelligence and machine learning technology. This event features networking opportunities, as well as a host of professional speakers, to help provide a common framework for what AI means to both enterprise and the future. Enterprise Connect Date: October 01 – 02, 2024 Location: Santa Clara Enterprise Connect focuses on today’s hottest topics and newest technologies to keep you at the forefront of the enterprise IT industry. Featuring conference tracks, end-user-led sessions, and speakers, Enterprise Connect covers all the hot topics you want to hear about, including Generative AI, customer experience (CX), employee experience (EX), unified communications, video meetings, and more. Customer Contact Week Europe (CCW Europe) Date: October 07 – 09, 2024 Location: Amsterdam CCW Europe can help you deliver outstanding CX in the fast-paced contact centre industry. This conference is attended not only by the industry’s top solution providers, but also innovative thought leaders. The event itself is spread across three days and contains tailored sessions looking at thought leadership, product demos, interactive discussion groups, and networking opportunities. World AI Summit Date: October 09 – 10, 2024 Location: Amsterdam Since launching in 2017, World Summit AI has been the most important summit on the planet for the development of strategies on AI and spotlighting the worldwide applications, risks, benefits, and opportunities. ICMI Contact Centre Expo & Conference Date: October 21 – 24, 2024 Location: Orlando This contact centre conference features sessions, roundtables, and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’s strategic goals. There are also networking opportunities, training, and workshops as well as presentations by industry experts. Gartner IT Symposium:Xpo 2024 Date: November 04 -07, 2024 Location: Barcelona Whether you’re looking to get inspired about what’s possible, validate your strategy, get practical advice on how to move forward, or simply enhance your professional network and learn from peers face-to-face, this conference is designed to provide guidance in the areas most meaningful to your organization. You will gain insights from a dedicated block of sessions addressing generative AI from leading experts through actionable guidance on the current impact, including future trends, strategies for success and best practices across the CIO remit. Tech Show London Date: March 12 – 13, 2025 Location: London Engage with thousands of experts in technology, data science, and AI innovation. Explore opportunities to propel your business into a new era of intelligence. From AI breakthroughs to revolutionary cloud solutions, Tech Show London is your gateway to the trends and technologies that are defining our world. The European Chatbot & Conversational AI Summit Date: March 19 – 20, 2025 Location: Scotland The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives and adopters of Conversational AI, Generative AI, Chatbots, Virtual Assistants, voice technology, and Conversation Design. The summit will highlight the latest trends and recent application changes in the Conversational AI space within the European market. Chatbot Summit Berlin Date: April 07 – 10, 2025 Location: Berlin This two-day event enables attendees to participate in roundtables and attend inspiring keynotes and panels, gain practical skills, knowledge, and insights from top industry experts and peers. There are networking opportunities with like-minded professionals to build relationships and partnerships, and schedule 1:1 meetings with potential clients or partners. So that’s it for our round-up of some of the biggest contact centre Conversational AI events. It may not be everything, but it is a great selection of what is available to get you started. We have also put together a list of the Top Contact Centre Events and Conferences, as well as the Top CX Events and Conferences, which you should check out. If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page. Author: Robyn Coppell Published On: 8th May 2024 Read more about - Technology, Artificial Intelligence Recommended Articles The Top Contact Centre Events and Conferences of 2024 / 2025 Top CX Events and Conferences of 2024 / 2025 Drive Growth in CX and EX With Conversational AI Banks Using Conversational Banking and AI Related Reports eBook: The Impact of AI on the Contact Centre eBook: Empower Your Agents with AI Guide: Maximize the Value of Your Voice & Screen Data eBook: 9 Practical Ways to Use Generative AI for Contact Centers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter