Accelerating Your Digital Customer Service Strategy

THE DATE: 27 November 2017

THE LOCATION: Blue Fin Venue, South Bank, London

THE DESCRIPTION: Customer Service is being disrupted. Customers have adopted digital lifestyles and passed on those expectations to brands. This translates into omni-channel fluency, 24×7 responsiveness and everything being fixed as speedily as possible. Few organisations are even close. And that’s before the bar gets even higher.

This is why a digital customer service strategy is now essential. The days of endless action lists are over as a way of staying ahead. Instead, space for reflective thought and inspiring input, resulting in a clear view on your key priorities, is what service leaders really need.

This masterclass provides the examples, frameworks and thinking time to accelerate you on that journey.

Overview Agenda

  • Responding to the ever-changing drip feed of customer and market change
  • Tracking changing customer behaviour to make more informed investment decisions
  • Improving the quality of customer engagement
  • A framework for optimising your engagement mix
  • Aligning your people strategy
  • How to embed a service innovation culture

The Cost: £595 – Early bird pricing and group discounts are available. Money back guarantee. Please enquire if you prefer an on-site version.

THE ORGANISERS: Brainfood Consulting



Published On: 16th Jun 2017 - Last modified: 27th Nov 2017
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