Deep Dive – How AI and Automation is Supporting Your Agents

Join Five9’s live CX Spotlight, as they discuss Five9’s latest AI and automation and showcase a live demo.

Taking care of your agents is the best way to empower great customer experiences. It’s critical for contact centres to leverage innovative technologies that help agents do their work with less toil, less redundancy, and more freedom.

On the March 12, 13:00 GMT join Five9’s live CX Spotlight, as they discuss Five9’s latest AI and automation tools, featuring AI Summary powered by GPT from Open AI.

You’ll gain insights on how you can leverage the Power of People and Technology with AI and Automation in your contact centre and how the Five9 solutions can empower your agents to deliver a better CX.

In this webinar, you will learn:

• How AI real-time transcription frees up agents from note taking and reduces average handle Time (AHT) and after-call work (ACW).
• How to leverage Five9’s AI-driven subject-matter expertise for efficient implementation and configuration of AI models.
• Top use cases of AI and automation in the contact centre, such as reducing post-contact activity time and improving quality monitoring for supervisors.
• A live demo led by a Five9 Solution Consultant

Don’t miss out – register today!