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Archived Content
A selection of stories from the archives of call centre helper
LISTEN UK 2025
Customer Contact Week Las Vegas 2025
CX Summit EMEA 2025
Last Chance to Take Part in Our Annual Benchmarking Survey
Self-Confidence in Contact Centres
Jo Robinson set to Complete Iconic MoonWalk Challenge
Procrastination in Contact Centres
The Future of the Contact Center: A Forecast
Project Plan for New Call Centre Set Up
Rethinking Customer Experience Post-Pandemic
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The Worst Examples of Saying “Sorry” to Customers
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Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
