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Archived Content
A selection of stories from the archives of call centre helper
Educause Annual Conference
From AI Hype to ROI: CX Experts Head North
DemoNow: Spotlight on Tendfor
Automate Growth, Amplify Impact: The Power of Proactive AI – Webinar
Unleash AI, Reimagine CX – Virtual Launch Event
Scaling QA in High-Growth Environments – Webinar
Rethinking Contact Strategies in the Age of AI – Webinar
Mastering the Future of Proactive Customer Engagement – Webinar
Zoom CX Summit
The Customer Experience Conference – Manchester 2025
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Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
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Zendesk CX Trends Report 2026
Report: The Zendesk AI Effect 2025
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CSAT, QA, and AI – The New Formula for Customer Satisfaction
What’s Next for AI in Business?
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
