brain2050

Date: 26th February 2026 | 13:00 EST | 10:00 PST

Location: Virtual

AI is transforming customer experience—but many organizations are still operating with fragmented AI strategies. brain2050 explores how an orchestration-led approach to AI can drive greater consistency, scale, and impact across the customer journey.

Join industry and government perspectives for a focused discussion on where AI in CX stands today, what’s next, and how leaders can move beyond experimentation toward strategic orchestration.

Agenda Highlights

• AI in CX Today: Current use cases, challenges, and lessons learned

• AI Strategy & Orchestration: Moving beyond siloed AI to a coordinated, outcome-driven approach
• AI in Government & Industry Trends: What emerging trends mean for CX leaders.

Why Attend?

• Gain strategic insight into AI’s role in customer experience
• Learn the value of AI orchestration versus traditional strategies
• Join future AI discussions, subscribe to insights, and explore our AI Consultancy Board.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Jo Robinson