Date: 26th February 2026 | 13:00 EST | 10:00 PST
Location: Virtual
AI is transforming customer experience—but many organizations are still operating with fragmented AI strategies. brain2050 explores how an orchestration-led approach to AI can drive greater consistency, scale, and impact across the customer journey.
Join industry and government perspectives for a focused discussion on where AI in CX stands today, what’s next, and how leaders can move beyond experimentation toward strategic orchestration.
Agenda Highlights
- AI in CX Today: Current use cases, challenges, and lessons learned
- AI Strategy & Orchestration: Moving beyond siloed AI to a coordinated, outcome-driven approach
- AI in Government & Industry Trends: What emerging trends mean for CX leaders.
Why Attend?
- Gain strategic insight into AI’s role in customer experience
- Learn the value of AI orchestration versus traditional strategies
- Join future AI discussions, subscribe to insights, and explore our AI Consultancy Board.
Author: Content Guru
Reviewed by: Jo Robinson
Published On: 6th Feb 2026 - Last modified: 13th Feb 2026
Read more about - Call and Contact Centre Events, Content Guru
