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Archived Content
A selection of stories from the archives of call centre helper
Listen to the Latest Episodes of The Contact Centre Podcast!
Contact Centre & Customer Services Summit Sept 2020
7 Techniques to Deliver Great Customer Service Working From Home
5 Stories Behind the Churn Index 2020 [Infographic]
2020 Remote Working Summit
5 Strategies for Launching Conversational AI
Freshworks Offers Three Months of Its Freshchat Solution for Free
Quality Assurance 1 – ONLINE
High Performance Management for inbound CC – ONLINE
HPMT for inbound CC – ONLINE
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The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
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Report: Voice of the UK Consumer
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Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
