Date: 27 January 2026, 8 a.m. PT / 11 a.m. ET / 4 p.m. GMT
Location: Virtual
Today’s customers expect better experiences than ever before, driven by the rapid advancements in technology and increasing competition. Are you prepared to navigate the rapidly changing landscape of customer experience (CX) in 2026?
Join Adrian Swinscoe, Dari Damazo (Atlanticus), and Stacy Dye (CallMiner) as they share their insights into the transformative trends that shaped CX in 2025 and the predictions poised to define the upcoming 2026 year.
You’ll Discover:
- How agentic AI has evolved from a buzzword to a pivotal force reshaping the CX journey
- Why intelligence-fueled automation is the key to streamlining operations and elevating customer interactions
- Strategies for proactive engagement that anticipate needs and resolve issues before they arise
- Ways to go beyond basic personalization to deliver tailored experiences that create meaningful connections and measurable impact
- What leading organizations are doing to build trust in an age of responsible AI
- And so much more!
Author: CallMiner
Reviewed by: Robyn Coppell
Published On: 15th Jan 2026
Read more about - Call and Contact Centre Events, CallMiner
