Date: 24 February 2026, 11:00 – 17:00
Location: London
Genesys Cloud CX is a powerful platform with the capabilities to deliver brilliant outcomes for customers, employees and the broader business, but could you be making more of your cloud CX investment?
If you are an Operations or IT specialist, a Team Leader or a Contact Centre Manager, this Genesys Cloud Community Day is for you.
You’ll have the opportunity to meet like-minded professionals, discuss new features and ways to take advantage of the productivity gains that AI can offer. Plus discover how to add value to Genesys Cloud CX with a range of focused Sabio IP solutions.
Full agenda coming, but will include the following topics:
- Key Genesys updates
- AI Guides and new core Contact Centre features
- Reporting
- License utilisation, token usage reports and bill forecasting
- WEM tooling
- Time Off Manager
- AI tooling in QM
- Client Success Story
Author: Sabio
Reviewed by: Robyn Coppell
Published On: 15th Jan 2026
Read more about - Call and Contact Centre Events, Sabio
