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About Us
Archived Content
A selection of stories from the archives of call centre helper
What Does It Take to Shift to a Human-to-Human Way of Doing Business?
5 Ways to Make a Great Impression on Your New Customer
Customer Service Takes the Lead
Plantronics Introduce ‘Try & Return’
Are You Ignoring Your Online Queries?
Azzurri Supports Grand Depart
Take Performance Management to the Next Level
Discover Great New Games for Your Agents
LV= Pilots Vizolution Solution
Agents Offered Cycle to Work Scheme
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Contact Centre Reports, Surveys and White Papers
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Weekly Newsletter
Editor's Pick
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
