47% of Contact Centres planning to add Web Chat

During our webinar “Delivering a Consistent Multi-Channel Customer Experience” our audience were asked  “What Is The Next Channel You Will Add To Your Contact Centre?”

Poll answers

Email – 8%
Video Chat – 26%
Social Media – 31%
Web Chat – 47%
Mobile Apps – 48%

Source: Call Centre Helper website webinar poll     Sample size –  133   Date: November 2014

Here is a link to the webinar: Delivering a Consistent Multi-Channel Customer Experience