During our webinar “Delivering a Consistent Multi-Channel Customer Experience” our audience were asked “What Is The Next Channel You Will Add To Your Contact Centre?”
Poll answers
Email – 8%
Video Chat – 26%
Social Media – 31%
Web Chat – 47%
Mobile Apps – 48%
Source: Call Centre Helper website webinar poll Sample size – 133 Date: November 2014
Here is a link to the webinar: Delivering a Consistent Multi-Channel Customer Experience
Author: Megan Jones
Published On: 26th Nov 2014 - Last modified: 23rd Sep 2019
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