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About Us
Archived Content
A selection of stories from the archives of call centre helper
White Paper: Knowledge Management: 5 Steps to Getting It Right the First Time
White Paper: The truth about call recording
White Paper: Real-time speech analytics
White Paper: A Nation of Serial Switchers
Are women better at building customer relationships and loyalty?
The future of Social Business – Part 1: What is Social Business?
Within five years call centres will be run by marketing
In the age of technology do people still matter?
Are you sure your customers will wait two years for you to change?
Are you in control?
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Editor's Pick
How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
