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Nearly 40% of Contact Centres Play Classical Music in the Queue

Published On: 1st Jun 2014 10:06 - Modified: 18th Feb 2020

According to our poll, 39% of contact centres have customers, who are waiting in the queue, listen to classical music.

This number greatly surpasses the number of contact centres who play “Pop Music – Latest hits” and “Pop Music – Oldies”, which are only played by 11% and 10% respectively.

Poll answers
Classical: 39%
Pop music – Latest hits: 11%
Pop Music – Oldies: 10%
Don’t know or No music on hold: 42%

Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Nearly 40% of Contact Centres Play Classical Music in the Queue

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