Nearly 40% of Contact Centres Play Classical Music in the Queue 521 Filed under - Archived Content, Music on Hold According to our poll, 39% of contact centres have customers, who are waiting in the queue, listen to classical music. This number greatly surpasses the number of contact centres who play “Pop Music – Latest hits” and “Pop Music – Oldies”, which are only played by 11% and 10% respectively. Poll answers Classical: 39% Pop music – Latest hits: 11% Pop Music – Oldies: 10% Don’t know or No music on hold: 42% Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013 Author: Jo Robinson Published On: 1st Jun 2014 - Last modified: 18th Feb 2020 Read more about - Archived Content, Music on Hold Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter