According to our poll, 39% of contact centres have customers, who are waiting in the queue, listen to classical music.
This number greatly surpasses the number of contact centres who play “Pop Music – Latest hits” and “Pop Music – Oldies”, which are only played by 11% and 10% respectively.
Pop music – Latest hits: 11%
Pop Music – Oldies: 10%
Don’t know or No music on hold: 42%
Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013