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Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

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The Future of Customer Service – Hybrid Workforce or Hybrid Employees?

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The Best Call Centre Reporting Practices

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5 Key Contact Centre Predictions for 2021

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The 5 Worst Enemies of Performance on Your Users’ Computers

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Is It Time to Embrace Desktop as a Service?

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How to Boost Performance With Quality and Workforce Management Solutions

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2021: The Year Customer Service Becomes More Human

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How Can Robotic Process Automation Help in a Post-COVID World?

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9 Ways to Cope With Distractions When Working From Home

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Journey to the Cloud – Contact Centre Communications

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Wave Goodbye to 2020: What’s in Store for 2021?

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The Rise of the Super-Agent

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Company Culture in the New Normal

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Two-Way Social Media Conversations in Contact Centres

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The Definitive Guide to Working in a Call Centre

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How Psychological Safety (and Aristotle) Can Help You Beat the Competition

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First Call Resolution: The Power of Getting It Right the First Time

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10 Sources of Contact Centre Stress

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The Complete Cold Calling Scripts Handbook

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5 Eco-Friendly Actions to Reduce Digital Pollution

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Working Together – Apart

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How to Choose the Best Laptop for Your Home Office

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Voice of the Customer: Your Secret Weapon to Strengthen Customer Service

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How Automation Can Protect You from an Avalanche of Customer Interactions